Receptionist/Administrator

NHS; Wales; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare provider in Wales is seeking an experienced Receptionist for their GP Practice in Connah's Quay. The role involves booking appointments, managing patient queries, and performing various administrative tasks. A good standard of education and NVQ Level 2 in Administration is essential, while proficiency in Microsoft Office and experience in a busy reception environment is advantageous. Full training will be provided, and the role can require working at different sites to meet service needs.

Qualifications

• Good standard of education required.
• Experience of working in a busy reception or office environment.
• Ability to communicate professionally with all levels of staff.

Responsibilities

• Book appointments and deal with patient queries.
• Undertake administrative duties including data input.
• Work at other GP practices as needed.

Skills

Excellent communication skills

Proficient IT skills

Ability to work in a fast-paced environment

Experience of dealing with the public

Education

Good standard of education

NVQ Level 2 in Administration

Tools

Microsoft Office

EMIS clinical system

Job description

Job summary

The East Primary Care Team is looking for an experienced, organised and enthusiastic Receptionist to work in our Health Board managed GP Practice (St Mark's Dee View Surgery, Connah's Quay).

Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.

Welsh language Skills need to be learnt when appointed to the post.

Main duties of the job

The post holder will be booking appointments and dealing with patient queries; therefore excellent communication skills and a confident telephone manner are required.

Proficient IT skills (including experience of Microsoft Office) are also required as the post holder will undertake a variety of administrative duties, including some data inputting, to assist the smooth day‑to‑day running of the practice.

The ideal candidate will have experience of working in a healthcare setting or a customer service environment, but full training can be given to the right candidate.

The post holder will also be expected to work at other Health Board managed GP practices in the East area on an ad‑hoc basis to meet service needs and to cover staff absences. This will be discussed at interview.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, BCUHB provides a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment‑related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted: 19 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,833 a year per annum, pro rata

Contract: Permanent

Working pattern: Full‑time, Part‑time

Reference number: 050-AC633-0925W-B

Job locations:

• St Mark's Dee View Surgery
• The Quay Health Centre, Fron Road, Connah's Quay, Flint, CH5 4PJ

Job description

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications (Essential)

• Good standard of education
• NVQ Level 2 in Administration or equivalent qualification/experience

Qualifications (Desirable)

• ECDL
• IT qualification or word processing (e.g. RSA 2 or equivalent experience)

Experience / Skills / Knowledge (Essential)

• Experience of using Microsoft Office packages
• Experience of working in a busy reception or office environment
• Experience of dealing with the public on the phone and face‑to‑face
• Ability to work in a fast‑paced, ever‑changing environment
• Ability to input information onto a computer system with speed and accuracy
• Ability to deal with a number of different tasks simultaneously
• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
• Ability to resolve issues ‘on the spot’ using own judgement
• An understanding of confidentiality involved with post
• Knowledge of a range of administrative processes

Experience / Skills / Knowledge (Desirable)

• Experience of using an IT system (e.g. EMIS, Oracle, WPAS)
• Experience of working in a GP surgery or an NHS office environment
• Shorthand skills
• Knowledge of medical terminology

Other Relevant Requirements (Essential)

• Ability to work as part of an integrated multi‑skilled team member without direct supervision
• Flexible approach to the needs of the service including working at other sites when required

Other Relevant Requirements (Desirable)

• Welsh speaker (level 3)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name: Betsi Cadwaladr University Health Board

Address:

• St Mark's Dee View Surgery
• The Quay Health Centre, Fron Road
• Connah's Quay, Flint
• CH5 4PJ

Employer's website: https://bcuhb.nhs.wales/train-work-live/