Receptionist/Administrator

NHS; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking an enthusiastic Administrative Receptionist to join their friendly team in North London. This role combines both Medical Receptionist and Administrator duties, requiring strong IT skills and the ability to work independently as well as part of a team. With a focus on providing exceptional patient service, you will handle appointment management, patient data input, and various administrative tasks. The practice, rated 'Good' by CQC, offers career progression and internal training opportunities, making it an exciting place to further your career in healthcare administration.

Benefits

Career progression opportunities

Internal training opportunities

Qualifications

• Experience in a GP practice is essential.
• GCSE English or equivalent is required.

Responsibilities

• Direct incoming patient calls and confirm appointments.
• Book/cancel patient appointments and input data.
• Provide excellent patient service in person and over the phone.

Skills

Organisation Skills

Customer Service

IT Skills

Communication Skills

Education

GCSE English or equivalent

Tools

EMIS

EConsult

AccuRx

Docman

Job description

GP Practice in North London looking to recruit an experienced Receptionist/Administrator to join the team: 1 year experience (essential)

Career progression opportunities offered

Internal / External training opportunities

Main duties of the job

1. To direct incoming patient calls and confirm appointments with the relevant practitioner
2. Be able to book/cancel patient appointments, input patient data on the system, general administration duties
3. You will also be responsible for recalling patients back to practice when required, chasing results from hospitals
4. Be able to Register Patients
5. Be flexible, reliable and professional
6. You must be able to cope with difficult patients in an efficient manner while still maintaining a high level of professionalism
7. Make sure Incoming post is opened, date stamped and distributed appropriately and ensuring outgoing post is sent daily
8. Be able to arrange transport for patients, including emergency transport arrangements
9. Strong IT skills including Word and Excel EMIS-WEB
10. Be aware of external organisations and their relationship with the practice e.g. Camden Federation Hub
11. Be happy to undergo a DBS check or have a DBS certificate dated within a year
12. To undertake any other duties which may reasonably be delegated by the Partners and the Practice Manager. This job description is intended as a guide to the main duties of the post and may be subject to change in relation to the development of the service. Any changes made will be in consultation with the post holder.

About us

We are currently holding a Good CQC rating in our Primrose Hill Surgery. Due to increased patient demand, we are looking for an enthusiastic Administrative Receptionist to join our friendly team.

This position combines both Medical Receptionist and Administrator duties and will require you to work independently and as part of a team.

We use the EMIS clinical system, as well as EConsult, AccuRx and Docman.

Job responsibilities

Administration:

1. To work in a manner conforming with written Protocols
2. To have a good understanding of the practice procedures
3. Scanning of patient-related documentation and attaching scanned documents to patients' healthcare records
4. Registration of new patients
5. Input of data into patients' records
6. Face to Face meeting and greeting of patients
7. Providing a good standard of patient service in person and over the phone
8. Triage Patients appropriately
9. Process appointment requests for today/future appointments from patients by telephone and in person
10. To open post and to deliver any private and confidential post to the practice manager
11. To replenish clinicians' rooms on a daily basis
12. To monitor stock quantity on a monthly basis
13. To monitor the expiration of any stock
14. To take logs of essential appliances in accordance with the schedule

Other Tasks:

Any other tasks allocated by managers

Person specification:

Education: GCSE English or equivalent essential

Experience with/or qualification in IT- desirable/Experience

Working in a customer-facing role

Previous experience of working with others as a team

Experience with EMIS is essential.

Skills:

Good organisation skills

To be able to work independently and in a team

Experience

• Experience working within a GP practice essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.