Receptionist / Administrator

Primrose Hill Surgery; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A busy GP practice in Greater London is seeking a motivated Receptionist/Administrator with experience in EMIS Web to join its front-of-house team. Responsibilities include greeting patients, managing appointment bookings, and handling queries in a supportive environment. The ideal candidate will have strong communication skills, attention to detail, and a professional approach to patient care. Knowledge of NHS systems and basic medical terminology are beneficial. This role offers an opportunity to be part of a dedicated team focused on high-quality patient care.

Qualifications

• Experience working in a GP surgery or healthcare environment.
• Confidentiality awareness and understanding of data protection (GDPR).
• Basic understanding of medical terminology.

Responsibilities

• Greeting and assisting patients both in person and over the phone.
• Booking, amending and cancelling appointments using EMIS Web.
• Handling patient queries efficiently and confidentially.

Skills

Proficient in using EMIS Web

Excellent communication skills

Strong attention to detail

Ability to multitask

Confidentiality awareness

Understanding of data protection (GDPR)

Tools

EMIS Web

Docman

Job description

We are a busy, friendly GP practice committed to delivering high-quality patient care in a supportive team environment. We are currently seeking a motivated and professional Receptionist/Administrator with experience using EMIS Web to join our front-of-house team.

Main duties of the job

Key Responsibilities

Greeting and assisting patients both in person and over the phone

Booking, amending and cancelling appointments using EMIS Web

Handling patient queries efficiently and confidentially

Processing repeat prescription requests

Supporting the clinical and administrative team with day-to-day duties

Maintaining accurate and up-to-date patient records

Managing incoming and outgoing correspondence

Previous experience working in a GP surgery or healthcare environment

Proficient in using EMIS Web

Excellent communication and interpersonal skills

Strong attention to detail and ability to multitask in a fast-paced environment

A professional, compassionate, and patient-focused approach

Confidentiality awareness and understanding of data protection (GDPR)

Knowledge of NHS systems and procedures

Experience working with EMIS and Docman

Basic understanding of medical terminology

About us

We are a busy, friendly GP practice located in the heart of Primrose Hill committed to delivering high-quality patient care in a supportive team environment. We are a short walk from Chalk Farm underground station.

Job responsibilities

Greeting and assisting patients both in person and over the phone

Booking, amending and cancelling appointments using EMIS Web

Handling patient queries efficiently and confidentially

Processing repeat prescription requests

Supporting the clinical and administrative team with day-to-day duties

Maintaining accurate and up-to-date patient records

Managing incoming and outgoing correspondence

Person Specification

Experience

• Experience working with EMIS required
• Experience working within a GP Practice
• Experience working with Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.