Receptionist / Administration Assistant

neway international; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority in Liverpool is seeking a confident Receptionist/Administration Assistant to support front-of-house services. This full-time role involves providing a welcoming reception service, handling enquiries, and maintaining records. Candidates should have prior experience in a customer service environment and strong communication skills. The position requires flexibility to work varying hours including weekends.

Qualifications

• Previous experience in a reception or customer service role.
• Proven ability to manage difficult situations calmly and supportively.
• Strong communication and interpersonal skills.
• Excellent IT proficiency and administrative accuracy.

Responsibilities

• Provide a professional and welcoming reception service to members of the public.
• Handle face-to-face enquiries with empathy and efficiency.
• Resolve issues at first point of contact, including complex customer queries.
• Maintain accurate records, files, and statistical data.

Skills

Customer service

Communication skills

Problem-solving

IT proficiency

Job description

Overview

Liverpool City Council is seeking a confident and customer-focused Receptionist/Administration Assistant to join the Registrars team at Crown Street Hub. This is a full-time, office-based role supporting the smooth running of front-of-house services and administrative functions.

Responsibilities

• Provide a professional and welcoming reception service to members of the public.
• Handle face-to-face enquiries with empathy and efficiency.
• Resolve issues at first point of contact, including complex customer queries.
• Maintain accurate records, files, and statistical data.
• Communicate clearly and effectively, both verbally and in writing.
• Use ICT systems confidently and with attention to detail.
• Work flexibly between 8am-6pm, with occasional weekend cover if required.

Qualifications

• Previous experience in a reception or customer service role.
• Proven ability to manage difficult situations calmly and supportively.
• Strong communication and interpersonal skills.
• Excellent IT proficiency and administrative accuracy.
• Ability to work independently and assess customer needs effectively.

Desirable Attributes

• Team player with a proactive attitude.
• Able to work with minimal supervision and use initiative.