Receptionist

NHS; Wilmslow; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization in Wilmslow is looking for a dedicated Receptionist to provide administrative support within a dynamic team. The ideal candidate will have strong communication skills, experience working with the public, and the ability to manage multiple tasks in a busy environment. Full training will be provided, making it an excellent opportunity for those interested in a career in healthcare. The role offers a competitive hourly rate and a supportive working atmosphere.

Benefits

Free tea, coffee, and biscuits

Christmas party

Qualifications

• Experience working with the general public.
• Ability to work under pressure while maintaining professionalism.
• Flexibility to work outside of core office hours.

Responsibilities

• Provide reception and administrative support for the healthcare team.
• Manage patient appointments and assist with medical inquiries.
• Ensure data entry into patient records is accurate and timely.

Skills

Excellent communication skills

Time management

Interpersonal skills

Problem-solving skills

Confident telephone manner

Education

GCSE Level or equivalent

GCSE Mathematics and English (C or above)

NVQ Level 2 in Health and Social Care

Tools

Office Suite

Outlook

Job description

We are seeking a highly motivated and forward-thinking Receptionist to join our innovative, training-focused practice serving 16,500 patients in the leafy suburb of Wilmslow, Cheshire.

Experience is desirable, however full training will be provided for the right candidate.

You’ll be working within a supportive and friendly team in our modern, purpose-built premises.

Main duties of the job

Key Responsibilities

Provide a wide range of reception and administrative support to the multidisciplinary team, ensuring a smooth and efficient service for patients and staff.

Greet, assist, and direct patients in a professional and welcoming manner.

Use the appointment system effectively, including booking, amending, and managing patient appointments.

Process and handle information accurately and confidentially, supporting clinical and administrative workflows as required.

Act as a central point of contact for patients, ensuring the timely distribution of information, messages, and enquiries to the clinical team.

Liaise confidently and appropriately with members of the multidisciplinary team, as well as external organisations such as secondary care and community service providers.

Provide assistance to patients, offering guidance and support to help them access the services they need.

About us

about us

training practice henw with a strong commitment to staff developmentfully computerised medicus and paper light ensuring efficient and modern workflowsinnovative acclaimed triage system developed in houseoperating under a gms contract with additional local enhancementsconsistently high qof achievement year after yearexcellent independent patient reviews reflecting our high quality care

our team

join a brilliant and friendly multidisciplinary team includingthree partnersseven salaried gpsone nurse practitionerfour practice nursestwo healthcare assistantspcn pharmacistfirst contact physiotherapistsocial prescriberscare coordinatorsmental health prescribing nursewe also have an attached pharmacy on site for convenience and collaborative care

additional on site services

our practice offers an exceptional range of specialist clinics includingechocardiographydiagnostic ultrasoundentpalpitations clinicurologyrheumatologyand more

location and benefits

we are situated in the desirable east cheshire south manchester area known forexcellent schoolsgreat local shoppingstrong transport linksand of course free tea coffee biscuits and a christmas party

Job description

The Medical Receptionist plays a vital role in ensuring the smooth running of the practice and delivering a high standard of service to patients, clinicians, and the wider healthcare team. The responsibilities outlined below represent the core duties expected of the role. On occasion, additional tasks may be required, dependent upon workload, staffing levels, and the operational needs of the practice. Flexibility, professionalism, and a commitment to high-quality service are essential.

Core Responsibilities

Appointment and Patient Access Management

• Maintain and monitor the practice appointment system, ensuring availability is optimised and patient flow is managed efficiently.

• Process personal, telephone and electronic requests for appointments in a timely and courteous manner.

• Answer incoming phone calls, transferring callers or handling their request appropriately in line with practice protocols.

• Signpost patients effectively to the correct service, using appropriate triage and navigation skills.

• Initiate contact with, and respond promptly to, requests from patients, team members and external agencies.

Records and Information Management

• Clinically code data onto Medicus, ensuring accuracy and adherence to practice guidelines.

• Photocopy documentation as required, maintaining confidentiality and data protection standards.

• Enter data for new and temporary patient registrations and update relevant information as needed.

• Input clinical and administrative information into patient healthcare records in a precise and timely manner.

• Direct requests for informationsuch as Subject Access Requests, insurance or solicitor letters, and DVLA formsto the appropriate administrative staff.

• Manage all enquiries professionally, providing accurate information or escalating when necessary.

• Carry out system searches as requested, supporting audits, reporting, and clinical data reviews.

Reception and Working Environment

• Maintain a clean, tidy and efficient working area at all times, ensuring a professional environment for patients and colleagues.

• Monitor and maintain the reception area and notice boards, ensuring information is current, tidy and compliant with practice guidance.

• Support clinical staff by undertaking general administrative tasks as required.

• Provide support to the administrative team, offering cover during staff absences or periods of high demand.

Communications and Correspondence

• Action incoming emails and correspondence in accordance with practice procedures.

• Scan patient-related documentation and attach scanned documents to the correct patient records promptly and accurately.

• Complete practice opening and closing procedures as scheduled within the duty rota.

Prescription and Supplies Support

• Assist colleagues in the management of repeat prescriptions when required, ensuring prescriptions are processed safely, accurately and within designated timeframes.

• Order and monitor stationery and general supplies, ensuring adequate stock levels for the smooth running of the reception and office areas.

Teamwork, Training and Staff Support

• Participate in the production and maintenance of the receptionist rota, including lunch, break and out-of-hours cover.

Practice Support and Engagement

• Assist the Practice Manager with matters related to the Patient Participation Group, ensuring communication and engagement activities are supported.

• Support the health promotion lead by displaying promotional materials on designated notice boards and in patient areas, ensuring campaigns are visible and effectively communicated.

Additional Expectations

• Maintain confidentiality at all times in accordance with GDPR and the practices data protection policies.

• Uphold the values of the practice, demonstrating professionalism, empathy, and excellent customer service.

• Contribute to continuous improvement by identifying and reporting opportunities to enhance systems, processes, and patient experience.

• Work collaboratively with colleagues to ensure the practice operates efficiently and maintains high standards of patient care.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• GCSE Mathematics and English (C or above)
• NVQ Level 2 in Health and Social Care
• Experience of administrative duties
• Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 an hour additional saturday rota with overtime rate available