Receptionist

University Hospital of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Stoke-on-Trent is seeking a Receptionist to cover maternity leave, acting as the central contact for the Cancer Centre. The ideal candidate should possess excellent communication skills, good IT abilities, and organizational skills. Responsibilities include greeting patients and managing bookings in a fast-paced environment. This role requires experience in reception duties and a good general education.

Qualifications

• Experience in a reception area dealing with the public.
• Background in admin/clerical work.
• Previous reception duties in a health care setting.

Responsibilities

• Greet and book in new arrivals to the radiotherapy and chemotherapy units.
• Ensure patient information systems are kept updated.
• Maintain a friendly atmosphere for patients.

Skills

Excellent communication skills

Good IT skills

Organizational skills

Ability to remain calm under pressure

Education

Good general education including GCSE English or equivalent

Customer Care Qualification

Tools

Microsoft Office

Patient administration systems

Hospital EPR system

Job description

University Hospitals of North Midlands NHS Trust

Receptionist

The closing date is 06 October 2025

University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

An exciting opportunity has arisen within the Oncology, Haematology, Immunology & Allergy, Palliative Care and Medical Physics Directorate that may be for you.

We are looking to appoint a Receptionist, to cover maternity leave, to be the central point of contact for the Cancer Centre at the Royal Stoke Hospital working on both the radiotherapy and chemotherapy reception desks. Rotational cover will also be required to cover annual leave at County Hospital. The right person for us will need to be organised, possess excellent communication skills and be able to adapt to a busy and challenging work environment.

If you are successful, you will be greeting and booking in new arrivals to both the radiotherapy and chemotherapy unit (rotating between the two), ensuring that all patient information systems are kept up to date and helping to create and maintain a friendly atmosphere for our patients

Main duties of the job

The post holder will need to have good IT skills as this role will involve a lot of computer work. The ideal person will be dynamic, able to think on their feet and prioritise their work load according to the needs of the unit. The ideal person will be able to remain calm under pressure, have excellent communication skills and will foster excellent working relationships with the medical and nursing teams.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.

We serve around three million people and we're highly regarded for our facilities, teaching and research.

The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Person Specification

Qualifications

• Good general education to include GCSE English or equivalent
• Keyboard Skills
• Reception Skills
• Customer Care Qualification

Knowledge, Skills and Training

• Admin/Clerical background
• Experience of working in a reception area/dealing with public in a similar role.
• Knowledge of Microsoft Office package
• Knowledge of patient administration and other related systems
• Previous reception duties in a health care setting
• Knowledge of the hospital EPR system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust