Receptionist

NHS; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Southampton is seeking a Receptionist to deliver exceptional customer service to all visitors and service users at Antelope House. Key responsibilities include ensuring safety provisions, acting as the main point of contact, and responding to inquiries positively. The ideal candidate should have good written English, experience with Microsoft Office, and hold an NVQ in customer service. This role promotes a caring environment and offers opportunities for flexible working.

Qualifications

• Good standard of written English.
• Experience with Microsoft office software.
• NVQ in customer service.

Responsibilities

• Provide quality customer care service to all visitors.
• Ensure safety and security provisions are maintained.
• Act as the main contact for service users and visitors.

Skills

Good standard of written English

Experience with Microsoft office software

Good interpersonal skills

Organisational skills

Education

NVQ in customer service

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Receptionist

The closing date is 01 February 2026

Under the supervision of the Reception supervisor the post holder will be responsible for the provision of a quality customer care service to all visitors, employees and service users to Antelope House.

Main duties of the job

The post holder will be required to ensure the integrity of the safety and security provisions are maintained and appropriate procedures are adhered to in a event of a security breach or safety related incident.

Act as the first and main point of contact for all professionals, service users, their family and friends and members of the general public visiting Antelope House. Respond to all telephone enquiries appropriately, whilst behaving in a manner which positively reflects the values of the organisation and in a way, which will ensure that effective customer care exists with internal and external stakeholders.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Good standard or written English
• Experience with working with Microsoft office software
• NVQ in customer service

Experience

• Demonstrate evidence of team working
• Experience of using own initiative
• Understanding of confidentiality
• Able to take direction and instruction
• Honest and trustworthy
• Well presented confident respectful sympathetic self reliant aware of personal boundaries resourceful, imaginative enthusiastic adaptable affable

Additional Criteria

• Ability to Lone work
• Good level of general fitness
• Evidence of effective interpersonal skills
• Good organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust