Receptionist

ISS Facilities Services; Peterborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A facility management company in Peterborough seeks a professional Receptionist to deliver excellent front-of-house services. The ideal candidate has strong stakeholder management and customer service skills, ensuring a welcoming experience for all customers and visitors. This is a permanent role offering an exciting opportunity for growth in an inclusive workplace.

Qualifications

• Previous customer service or receptionist experience preferred.
• Excellent interpersonal and communication skills.
• Ability to build positive relationships with clients and colleagues.

Responsibilities

• Act as the first point of contact for customers and visitors.
• Assist with enquiries, room bookings, and event support.
• Collaborate with security for visitor management.

Skills

Strong stakeholder management skills

Customer service experience

Excellent interpersonal skills

Professional and welcoming approach

Organised with attention to detail

Flexible and adaptable

Job description

Overview

Receptionist

Location: Peterborough, PE2 8YY

Hours of work: 37.5

Contract Type: Permanent

We are looking for a professional and customer-focused Receptionist to join our workplace experience team on a brand-new ISS Government contract. In this role, you will deliver a first-class front-of-house service, ensuring a welcoming and seamless experience for customers, building users, and visitors.

Job Description

As a key part of the team, the Receptionist will play an active role in shaping the workplace experience, creating memorable moments for all stakeholders. You will champion our service culture, promoting the right behaviours and helping to build a positive, people-focused environment. At ISS, we are committed to giving our Workplace Placemakers the tools, skills, and knowledge to deliver exceptional service — connecting people and places to make the world work better.

Responsibilities

• Act as the first point of contact for customers, visitors, and colleagues, ensuring a welcoming and professional experience
• Support workplace experience by assisting with enquiries, room bookings, events, and community initiatives
• Collaborate with security to follow site processes, manage visitor registration, passes, and assist with evacuations or lockdowns
• Conduct building tours, report faults, and maintain reception and common areas to high standards
• Provide clear communication and assistance to visitors and ensure hosts meet guests before access is granted
• Keep booking systems accurate, prepare for upcoming bookings, and serve as an information source for all site users
• Support management and colleagues with administration, daily tasks, and cover for events or out-of-hours requirements

Professional and Personal Competencies/Qualifications

• Strong stakeholder management skills
• Previous customer service or receptionist experience preferred
• Excellent interpersonal and communication skills
• Ability to build positive relationships with clients and colleagues
• Professional, welcoming, and customer-focused approach
• Organised with attention to detail and accuracy
• Flexible and adaptable to changing needs and priorities

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]