Receptionist

Serco Limited; Oswestry; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local leisure organization is seeking a Receptionist to join the team in Oswestry. This role involves being the first point of contact for customers, providing information and handling interactions through various channels. Applicants should have experience in customer service and good communication skills. The role offers flexible hours and a salary of up to £12.21 per hour, as well as benefits including a gym membership.

Benefits

Free gym membership for employee and a family member

Development opportunities

Qualifications

• Experience dealing face to face with customers in a busy environment.
• Mature and calm under pressure.
• A good telephone manner.

Responsibilities

• Be the first point of contact for customers.
• Handle customer interactions across various channels.
• Assist other members of staff as required.

Skills

Good communication and customer care skills

Ability to handle cash

Confident with using IT systems

Education

Customer service qualifications

Job description

Overview

Shropshire Community Leisure Trust is recruiting a Receptionist to join the team. Working hours: Casual, as and when required between Monday to Sunday. Salary: Up to £12.21 per hour + excellent benefits. The Receptionist will be the first point of contact for customers, providing concise information and service regarding the facility and its offerings.

There will be a high level of customer interaction, including face-to-face contact, emails and telephone queries. The role may involve assisting other staff members as required.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

Responsibilities

• Be the first point of contact for customers, providing concise information and service regarding the facility and its offerings.
• Handle customer interactions across face‑to‑face, email and telephone channels.
• Assist other members of staff as required.

What we offer

We share your passion for leisure and offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive a free gym membership for you and a family member across our leisure centres.

About you / Qualifications

• Experience dealing face to face with customers in a busy environment; sales experience is desirable if possible.
• Good communication and customer care skills, mature and calm under pressure, ability to handle cash and maintain customer records, and a good telephone manner.
• Confident with using IT systems; customer service qualifications are desirable.

Why Serco

Meaningful and vital work: Working within Leisure supports communities to receive exceptional service and a safe, fun environment to stay healthy and connected.

A world of opportunity: We support internal progression and offer opportunities to evolve your career through training and advancement.

Great people: Our staff are dedicated to providing the best possible service and take pride in their work.