Receptionist

HCA Healthcare UK; Greater London; On-site; GBP 27,000; Full time

Job summary

A leading global healthcare provider is seeking a Front of House Receptionist at their London Bridge Hospital. The role involves ensuring a high level of service for patients and visitors, managing enquiries, and maintaining compliance with hospital policies. Candidates should have customer service experience and strong communication skills. This full-time position offers a salary of £27,222 per annum along with excellent benefits including private healthcare and generous holiday.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount

Flexible health and lifestyle benefits

Qualifications

• Previous experience within a similar, customer/client centric Reception role.
• Experience within the healthcare industry or a large corporate business would be advantageous.

Responsibilities

• Ensure that all Hospital and Statutory Policies are adhered to at all times.
• Maintain high service standards for patients, visitors, consultants, and staff.
• Deal with issues, complaints, requests, and enquiries promptly and courteously.
• Escort patients and visitors as required.
• Communicate with Porters and Duty Managers on daily admissions.

Skills

Excellent communication skills

Customer service experience

Healthcare industry knowledge

Job description

Front of House Receptionist

London Bridge Hospital

Full time, 37.5 hours/week, working shifts between Monday and Sunday - Including bank holidays

Salary: £27,222 per annum + excellent benefits

We are currently recruiting for a Receptionist to join our Front of House Team at our London Bridge Hospital Campus. As part of the team working at the various hospital reception areas, you will be responsible for delivering a service that creates the first and last impressions of every guest or patient who visits the hospital.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Materials team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Ensure that all Hospital and Statutory Policies are adhered to at all times

• Be competent and follow the departmental emergency procedures including Fire Alarm, Cardiac Arrest, loss of Switchboard or loss of pager system and any other emergency procedures related to the Front of House. (Including the daily Phone/Pager/Radios testing procedures)

• To maintain the high 5* Service Standards of the patients, visitors, consultants and staff, continually aiming to exceed expectations

• Deal with issues, complaints, requests, and enquiries promptly and courteously, notifying the individuals concerned and follows up accordingly.

• To escort Patients to and from the relevant assigned rooms

• To escort Visitors in/out of any HCA internal premises if required (in hours/out of hours)

• Check the admission list on a daily basis and communicate accordingly with the Porters and Duty Managers - Front of House team and if necessary with Security

• To ensure all relevant information and details are collected on admission stage as per instructions provided

• To be professional and helpful with the out of hours switchboard duties

What you’ll bring:

• Previous experience within a similar, customer/client centric Reception role

• Experience within the healthcare industry or a large corporate business would be advantageous

• Excellent communication skills

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

• Private Healthcare Insurance for treatment at our leading hospitals

• Private pension contribution which increases with length of service

• Season Ticket Loan and Cycle to Work scheme

• Group Life Assurance from day one

• Critical illness cover

• Enhanced Maternity and Paternity pay

• Corporate staff discount for all facilities including Maternity packages at The Portland

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you

• Discounts with over 800 major retailers

and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen,heardand supported you can be at your best for our patients, and each other.

Our core values

• Unique and Individual: We recognise and value everyone as unique and individual

• Kindness and compassion:We treat people with kindness and compassion

• Honesty,integrityand fairness:

• Loyalty,respectand dignity:We trust and treat one another as valued members of the HCA UK family with loyalty,respectand dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation,we’rehappy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.