Receptionist

Hampshire County Council; England; On-site; GBP 11,000 - 12,000; Full time

Job summary

A local council in England is seeking a compassionate and dedicated Receptionist to join their team in Eastleigh. This role involves creating a warm and welcoming atmosphere for visitors to their older adults' homes. The successful candidate will be responsible for welcoming visitors, managing telephone enquiries, and maintaining high customer care standards. This position offers the chance to make a meaningful difference in the lives of residents while working in a supportive and collaborative environment.

Benefits

Professional Growth

Supportive Environment

Competitive Benefits Package

Qualifications

• Clear and effective communication with residents, families, and colleagues.
• Demonstrated empathy and sensitivity to build trust.
• Genuine desire to help others and make a difference.

Responsibilities

• Welcome visitors and direct them appropriately.
• Answer telephone enquiries in a friendly manner.
• Maintain high standards of customer care.

Skills

Empathy and compassion

Communication skills

Team player

Passion and dedication

Job description

Job Reference: 622898
Salary Range: £24,796 - £25,128 pro-rata, per annum (actual salary £11,392 - £11,545 per annum)
Work Location: Fleming House, Eastleigh
Hours per week: 17
Contract Type: Permanent
Closing Date: 18 December 2025

The Role:

Within our older adults’ homes, we aim to create a warm and welcoming environment where our Receptionist can provide a friendly and professional service, helping create a positive experience for visitors from the start. Join our supportive team and be part of something special, where your dedication and compassion can make a big difference to the lives of others.

What you'll do:

• Welcome visitors to the home: Act as the first point of contact for visitors, ensuring they receive a warm and professional welcome and are directed to the appropriate person, or correct location within the home.
• Answer telephone enquiries: Use your customer-focused approach to answer all telephone calls efficiently, professionally and in a friendly manner.
• Maintain our home’s positive reputation: Deliver high standards of customer care to our residents, their families, friends and other visitors to the home.

What we're looking for:

• Empathy and compassion: Understand and respect the feelings of others, showing sensitivity and diplomacy to build trust and provide support.
• Passion and dedication: A genuine desire to help others and make a difference.
• Communication skills: Clear and effective communication with residents, families, and colleagues.
• Team player: Enjoys working closely with others to provide high-quality service.

Take a look at our Candidate Pack for more information about the Receptionist role, team and our values. The section ‘About you’ explains what specific knowledge, skills and experience we want you to tell us about. Make sure you explain how you meet these requirements and demonstrate our values in your application.

Why join us?

• Rewarding Work: Make a real difference in the lives of our residents and know that you can help improve the quality of life of others and make a lasting impact on the lives of those you care for.
• Make a difference: Watch this short video to find out more about the important work our Older Adults Residential Teams do.
• Supportive Environment: Work in a friendly and collaborative team who feel proud of the work they do to support people in our community.
• Professional Growth: We invest in your future. With ongoing development opportunities, you’ll have the chance to enhance your skills and advance your career in the care sector.
• Competitive Benefits Package: Find more information here.

This role involves some weekend and bank holidays working, for which enhancements are paid in line with the HCC salary policy.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Other job titles you may be searching for may include: Administration, Administrative Assistant, Front of House, Office Assistant, Customer Services Assistant, Customer Services Adviser, Office Administration, Front Desk Assistant, Contact Centre Assistant, Call Centre Assistant.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.