Receptionist

Crerar Hotels Group; Dunkeld; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned hotel chain in Scotland is looking for a friendly and efficient Receptionist to join their team. This role is pivotal in providing outstanding customer service and ensuring guests feel welcome. Responsibilities include managing guest inquiries, handling daily tasks, and upselling amenities. The position offers an hourly rate of £13.02, along with fantastic benefits such as instant wage access, health rewards, training opportunities, and exclusive discounts at beautiful locations. Apply now to embark on a rewarding career in hospitality.

Benefits

Wagestream – Instant access to earned wages

YuLife – Health and well-being rewards

Echo – New communications platform

Career Development – Training and progression opportunities

Employee recognition and reward scheme

Exclusive Discounts on stays and dining

Work in breathtaking locations

Qualifications

• Experience in the hospitality industry is an advantage.
• Ability to manage guest enquiries and deliver high-quality service.
• Confidence in upselling hotel amenities.

Responsibilities

• Be the welcoming face of the hotel for guests.
• Handle daily banking tasks and answer calls.
• Manage guest inquiries and ensure memorable stays.

Skills

Excellent communication skills

Customer service focus

Friendly and approachable demeanor

Strong phone manner

Quick learning ability

Tools

Hotel booking systems

CRM systems

Job description

Join Crerar Hotels – Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.
As a Receptionist at Crerar Hotels, are you friendly, efficient, and motivated? If you thrive as the welcoming face of the hotel and take pride in being the first point of contact, you'll be a perfect fit for our customer‑focused reception team. We’re looking for someone who excels at creating fantastic customer experiences, with a professional appearance, excellent communication skills, and a strong phone manner. A can‑do attitude and experience in the hospitality industry will give you a strong advantage. Your responsibilities will include delivering high‑quality service, managing guest enquiries, answering calls, handling daily banking tasks, and working with hotel booking and CRM systems. With a quick learning ability and confidence in upselling the hotel’s amenities, you’ll play a vital role in ensuring our guests have a memorable stay.

Why Work with Us?

On top of the fantastic benefits below, we offer a hourly rate of £13.02

At Crerar Hotels, we truly value our team, and that’s why we offer:

• Wagestream – Get instant access to your earned wages when you need them.
• YuLife – Enjoy health and well‑being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
• Echo – Our brand‑new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!