Receptionist

Crieff Hydro Limited; Crieff; On-site; GBP 10,000 - 40,000; Full time

Job summary

A family-run hospitality business in Scotland is seeking a full-time Receptionist. You will warmly welcome guests, manage check-ins, resolve any issues, and promote the exciting activities available at our resort. Previous customer service experience is essential, and familiarity with booking systems like Maestro is a plus. Accommodation is available on-site, providing a supportive and friendly work environment.

Benefits

Up to £12.21 per hour

Live-in Accommodation available

Free Meals on Shift

30% off food, drinks, and retail

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

Supportive team environment

Career Progression Opportunities

24/7 Wellbeing Support

Team Events & Annual Staff Party

Qualifications

• Previous customer service experience is essential.
• Ability to handle issues in a caring manner.
• Good systems knowledge, preferable experience with Maestro.

Responsibilities

• Welcome guests at reception and handle check-ins.
• Resolve guest issues efficiently and courteously.
• Upsell resort activities and services to guests.

Skills

Customer service experience

Problem-solving skills

Systems savvy

Tools

Maestro or similar booking system

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

Pretty much in the centre of Scotland, we’re set in a 900acre estate in stunning Perthshire. Home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, six restaurants and over 60 onsite activities– there really is something for everyone!

About the role

A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you'll have personality and positivity by the bucket load. You’ll deal with guest check ins, resolve any issues, and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.

What we need from you

You’ll certainly have previous customer service experience, and be able to show us you can deal with any issues in a caring and helpful manner. You’ll have good systems savvy, and if you've worked with Maestro or similar booking system, even better.

You’ll work varied shift patterns, with the earliest start time of 8am and latest finish 10pm. This is a full time (40 hours per week), permanent position,withlive-in accommodation available.

What you’ll get from us

• Up to £12.21 per hour.
• Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Free Meals on Shift– Stay fuelled and focused withdelicious staff meals while you work.
• Exclusive Discounts– Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays– Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team– Work in afun, welcoming environment where team spirit and well-being are a priority.
• Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities togrow and explore new career paths.
• Wellbeing Support– Get 24/7 confidential supportvia theHealth Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and alegendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note:

This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.