Receptionist

Chewton Glen Hotel & Spa; City of Westminster; On-site; GBP 35,000; Full time

Job summary

A luxury hotel in the heart of London is seeking a Receptionist to deliver an exceptional guest experience. The successful candidate will ensure guest wellbeing and comfort while providing a personalised style of service in a 4 or 5-star setting. Key responsibilities include effective communication with guests, maintaining appearance standards, and proficiency in hotel systems such as Opera Cloud. This role offers a competitive £35,500 package along with various perks, including cashback healthcare and employee recognition awards.

Benefits

£35,500 package including tronc

Upselling incentive rewards

Employee recognition awards

Cashback healthcare cover

Complimentary dry cleaning of your uniform

Career development with recognised training providers

Friends & family rates across Iconic Luxury Hotels

25% discount on all food & beverage

Wellbeing calendar of events & team socials

Season ticket loan

Qualifications

• Experience in 4* or 5* hotels is desirable.
• Well-presented and full of personality.
• Passion for providing excellent guest service.

Responsibilities

• Ensure wellbeing, satisfaction, and comfort of all guests.
• Provide a highly personalised style of service.
• Maintain high standards in personal appearance.

Skills

Attention to detail

Excellent communication skills

Strong customer service orientation

Confidence in guest interactions

Tools

Opera Cloud

Microsoft Office

Job description

Expect the unexpected...

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

What's in it for you as Receptionist?

• £35,500 package including tronc
• Upselling incentive rewards
• Employee recognition awards
• Cashback healthcare cover
• Complimentary dry cleaning of your uniform & meals on duty
• Career development with recognised training providers
• Friends & family rates across Iconic Luxury Hotels
• 25% discount on all food & beverage
• Wellbeing calendar of events & team socials
• Season ticket loan, cycle-to-work scheme & secure bike storage
• Employee recognition awards, refer-a-friend incentives, seasonal gifts… and plenty more dandy perks along the way!

About you as a Receptionist

• Experience in working within 4* or 5* hotels is desirable
• Previous use of Opera Cloud is desirable
• Well-presented and full of personality is key
• Keen eye for detail to make our guests feel welcome
• Confidence with communicating with guests and colleagues
• Passion to go above and beyond at every step

Aim of the Receptionist role

To undertake Reception duties making sure the department is efficient and profitable, and ensuring that guests' needs are met where possible

Responsibilities of Receptionist

• Take pride in ensuring the wellbeing, satisfaction and comfort of all guests
• Establish a highly personalised style of service and attention to guests in keeping with the atmosphere of a luxury hotel
• Provide a courteous, helpful and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity
• To take pride in maintaining a high standard in personal appearance and demeanour.
• Have a good working knowledge of all departments of the Hotel.
• Be confident in full understanding of all systems within Front Office including Opera Cloud, Knowcross, Microsoft office
• Be familiar with all reservation tasks in order to cover if required
• Be knowledgeable of the London market inc. accommodation, F&B and other local services
• Record all relevant comments of appreciation, suggestions and maintenance
• Ensure correct hand-over procedure of the day's business with regard to cover and cashiering
• Work with the Concierge team to provide ultimate guest experience

We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.