Receptionist

Daniel Thwaites PLC; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality company in Brighton is looking for a Receptionist to be the public face of their hotel. This role requires providing a warm welcome to guests, assisting with check-in and check-out, and delivering high-quality hospitality. Ideal candidates should have strong communication skills, be calm under pressure, and a passion for guest service. The company offers a competitive salary, career progression opportunities, generous leave, and a supportive work environment.

Benefits

Competitive salary, negotiable based on experience

Access to 40% of wages as you earn

28 days annual leave, rising to 33 after 5 years

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Bespoke training programmes

Engaging supportive work environment

Qualifications

• Strong communicator with a warm demeanor.
• Ability to provide a fantastic first impression.
• Calm under pressure, able to react to unexpected circumstances.

Responsibilities

• Greeting guests with a welcoming smile.
• Helping guests during the check-in and check-out process.
• Providing high levels of hospitality and upselling rooms.

Skills

Strong communication skills

Ability to stay calm under pressure

Customer service orientation

Job description

We're looking for a Receptionist to be the public face of our hotel

You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Efficiently helping guests whilst the checking in and out
• Providing the highest level of hospitality
• Upselling of rooms and other facilities
• Informing the guests of the hotel’s facilities, offering advice and assistance when necessary

Who are we looking for?

As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment