Reception Supervisor – Luxury 4 Star Hotel

Trades Workforce Solutions; Broadway; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in the Cotswolds is seeking a Reception Supervisor to join its front office team. This vital role involves supporting the Front Office Manager, training and supervising receptionists, and providing exceptional guest service. The ideal candidate will be detail-oriented, have experience in hospitality, and possess strong customer service skills. The position offers a competitive salary package, generous holiday entitlement, and various perks to enhance employee well-being.

Benefits

Up to £33,076 package per annum

30 days holiday per year

Enhanced pension

Complimentary birthday lunch

Meals on duty

Onsite mental health first aiders

Employee assistance programme

Access to wellbeing resources

High Street discounts

Discounts on dining and stays

Healthcare cash plan

Qualifications

• Experience as a Receptionist or in Guest Services.
• Passion for hospitality and delivering exceptional guest experiences.
• Ability to work in a luxurious environment.

Responsibilities

• Support the Front Office Manager in reception team management.
• Provide a warm welcome to all guests.
• Oversee training and supervision of receptionists.
• Handle guest queries and complaints effectively.
• Monitor bookings, billing, and administrative accuracy.

Skills

Customer service

Team leadership

Attention to detail

Job description

Nestled in the heart of the stunning Cotswolds, our client is a luxury 4 star hotel renowned for its warm hospitality, elegant interiors, and exceptional guest experiences. They are now on the lookout for a passionate and professional Reception Supervisor to join their front office team.

Due to the hotel's rural location, having your own transport is essential.

You’ll be wondering what’s in it for you as the Reception Supervisor…

• Up to £33,076 package per annum
• 30 days holiday per year (rising to 35 after 5 years)
• Enhanced pension
• Complimentary birthday lunch
• Meals on duty
• Onsite mental health first aiders and employee assistance programme
• Free access to wellbeing resources
• High Street discounts and a cashback card
• Discounts on dining, stays, spa products and more
• Premium payments for Christmas and New Year shifts
• Healthcare cash plan

Responsibilities as the Reception Supervisor…

• Supporting the Front Office Manager in ensuring the smooth running of the reception team
• Providing a warm and professional welcome to all guests, consistently exceeding expectations
• Training, motivating and supervising the receptionists to maintain the highest standards of service
• Handling guest queries and complaints with confidence and efficiency
• Monitoring bookings and ensuring accurate billing and administration

This role would suit an experienced Receptionist or Guest Services professional ready to step into a supervisory role within a luxury environment. If you're friendly, detail-oriented, and passionate about creating unforgettable guest experiences, this could be the perfect opportunity for you.

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.

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