Reception Supervisor Full Time

LGH Hotels Management; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hospitality management company is seeking a motivated Reception Supervisor in Glasgow. In this role, you will lead a dynamic team at the front desk, ensuring high standards and exceptional customer service. The ideal candidate will have supervisory experience in a hotel environment, strong leadership skills, and the ability to resolve guest inquiries professionally. Competitive benefits are included, making this an excellent opportunity for growth in the hospitality industry.

Benefits

Employee discounts across Best Western hotels

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing support and resources

Qualifications

• Previous experience in a hotel reception or front office role, with supervisory experience preferred.
• A commitment to delivering exceptional customer service.

Responsibilities

• Manage and supervise daily operations of hotel reception.
• Provide guidance and support to the reception team.
• Handle guest complaints and inquiries professionally.
• Monitor occupancy levels and adjust staffing as needed.

Skills

Excellent communication and interpersonal skills

Strong leadership and team management skills

Excellent problem-solving skills

Ability to work under pressure

Knowledge of hotel reservation systems

Flexibility for varied shifts

Job description

The Opportunity

Are you an experienced and motivated individual ready to lead a dynamic team? We're looking for a Reception Supervisor to ensure the smooth operation of our front desk and provide excellent customer service to our guests.

What You'll Do

• Lead with Excellence: Manage and supervise the daily operations of the hotel reception, ensuring high standards are consistently met.
• Inspire & Support: Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
• Coordinate Seamlessly: Work closely with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
• Resolve with Care: Handle guest complaints and inquiries, resolving issues promptly and professionally.
• Optimize Operations: Monitor occupancy levels and revenue, adjusting staffing levels accordingly to meet demand.
• Ensure Accuracy: Oversee accurate billing and payment procedures, maintaining financial integrity.
• Manage Reputation: Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.

Why Join Us

Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.

Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.

Benefits

• Our enviable employee on bedroom rates across Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24 / 7 advice and support line
• Team reward & recognition

Ideal Candidate

• Previous experience in a hotel reception or front office role, with supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work effectively under pressure and handle multiple tasks.
• Knowledge of hotel reservation and management systems.
• Excellent problem-solving skills.
• Flexibility to work a variety of shifts, including weekends and holidays.
• A commitment to delivering exceptional customer service.

Hotel

The Glasgow Hotel, part of the Signature Collection by Best Western, seamlessly blends old and new architecture, making it a standout on the Glasgow skyline near the River Clyde, right in the heart of vibrant Glasgow.

Just seconds from junction 19 of the M8, 300 meters from Anderston railway station, and less than a mile from both Glasgow Central and Glasgow Queen Street train stations, the hotel is ideally located.

The hotel features 141 bedrooms, including 16 family rooms and 12 self-catering studio apartments. It also offers six meeting rooms with a capacity for up to 160 delegates, an indoor 15-meter swimming pool, a gym, and beauty treatment rooms.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.