Reception Supervisor

Leonardo Hotels; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hotel group in London is seeking a Reception Supervisor to lead and support the Front Office team. This dynamic role requires strong organizational skills and a passion for guest satisfaction. As a Supervisor, you will ensure smooth operations, inspire your colleagues, and contribute to memorable experiences for guests. The position offers ongoing training and advancement opportunities in a rapidly growing company.

Benefits

Special hotel rates across the UK & Europe

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Pension scheme and life assurance

Ongoing job-related training programs

Qualifications

• Ability to coach and train new team members.
• Solutions-oriented and able to think on your feet.
• Friendly and engaging personality.

Responsibilities

• Supervise Front Office operations.
• Inspire and motivate the Front Office team.
• Ensure exceptional guest experiences.

Skills

People skills

Organizational skills

Dependability

Fast-paced work adaptability

Job description

Overview

Be Yourself– Be a Champion for Your Team – Be Leonardo

As Reception Supervisor you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests’ expectations.

Perks and benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Ideal Reception Supervisor

• Be yourself!
• Be a people\'s person and make each day fun and engaging for the team!
• Work well in a fast-paced environment
• Coach and train new team members
• Bring solutions to the table and think on your feet
• Be dependable, and a reassuring influence for both guests and the team
• Have top-notch organisational skills

Why join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Supervisor and team leader! Our Supervisors hold key roles in supporting team members and Heads of Department every day. Our “NEW Team Coach” workshop and “Guest Care” training can really support you in your role, and if the time is right our “Insights Trainee Manager Programme” will help develop you into management as a Duty Manager. The programmes develop your knowledge and expertise at Leonardo Hotels, and with our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!