Reception Supervisor

NHS; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A health organization in Bournemouth seeks an experienced individual to supervise reception staff and manage daily operations in a medical practice. The successful candidate will oversee team performance, communicate effectively, and ensure high-quality patient care. A medical background along with strong administrative skills is essential for this full-time position offering flexible working conditions.

Qualifications

• Experience working in a medical or primary care setting.
• Experience supervising or managing a team.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise reception staff and associated functions across 2 sites.
• Handle telephone requests and manage security for practice premises.
• Train and develop reception staff and ensure compliance with training.

Skills

Communication skills

Team supervision

Attention to detail

Data protection awareness

Education

GCSEs at grade C or equivalent

NVQ level or above in administration/clerical duties

Job description

Job Summary

An exciting opportunity has arisen to join a dynamic practice that promotes staff development and excellent patient care. We welcome applicants from primary or secondary care settings who have experience supervising a team to support the managers and doctors with the day-to-day operation of a 27,000-patient practice.

Responsibilities

• Responsible for the day-to-day supervision of all reception staff and associated functions across 2 sites, including repeat prescribing and the clinical system, ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales, and reporting to the Practice Operations Manager as necessary.
• Assist in improving communication between Doctors/Management/Staff to better achieve organizational goals.
• Reception duties: handle telephone requests/queries in the appropriate manner; opening/locking up of practice premises and managing security per protocols; accept repeat prescription requests; register new patients; file and refiling results and other relevant documents in patient notes; manage charges for private work and issue receipts.
• Support in staff rota management, including cover for sickness/absence and annual leave, with a flexible approach to rota coverage.
• Organise cover for holidays, sickness and compassionate leave; train and develop reception staff; assist with induction of new team members; manage prescription reports and logs; attend team meetings and assist with minutes; ensure compliance housekeeping logs are completed; contribute to agenda items for Team Meetings.
• Ensure all reception/admin staff are compliant with mandatory training; provide coaching and training; conduct probationary reviews and assist with appraisals.

Job Details

Date posted: 28 August 2025

Salary: £14.20 an hour

Contract: Permanent

Working pattern: Full-time, Flexible working

Location: Beechwood Avenue, Bournemouth, Dorset; Holdenhurst Medical Centre, 199 Holdenhurst Road, Bournemouth, Dorset

Reference number: A3198-25-0015

Job Description

Job responsibilities – Reception Duties:

• Answer the telephone within 5 rings in a pleasant and courteous manner at all times; deal with telephone requests/queries appropriately.
• Open/lock up premises and manage security; accept repeat prescriptions (check the prescription box for repeat requests); register new patients.
• Photocopy insurance medicals and reports, scan and code as appropriate; file and refile patient documents; manage charges and receipts.
• Support staff rota management and cover for sickness/absence; organise cover for holidays, sickness and compassionate leave.
• Train and develop the reception team; assist Operations Manager with induction; maintain prescription reports and logs; attend team meetings and take minutes.
• Ensure compliance with mandatory training and complete probationary reviews and assist with appraisals.

Person Specification

Qualifications

• Desirable: GCSEs at grade C or equivalent (or 4-9), including English and Maths.
• Training in administration/clerical duties at NVQ level or above (desirable).

Experience

• Essential: Experience of working in a medical or primary care setting; experience in supervising/managing staff; experience in supporting, training or coaching; experience dealing with external organisations at all levels (e.g., solicitors, NHS organisations, DVLA); general office skills; awareness of Data Protection Act and confidentiality; attention to detail; excellent verbal and written communication skills with the ability to adjust communication style.
• Desirable: Experience with medical coding systems (e.g., Read); understanding or experience using/updating QOF in primary care; computer literacy with GP clinical systems.

Disclosure

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required.

Employer details: Shelley Manor & Holdenhurst Medical Centre, Beechwood Avenue, Bournemouth, Dorset, BH5 1LX. Website: https://www.smh-mc.co.uk/