Reception Supervisor

Leonardo Hotels; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel group in Birmingham is seeking a Reception Supervisor to oversee Front Office operations and inspire the team. This role involves ensuring exceptional guest experiences and providing training and support to new staff. The ideal candidate is dependable, organized, and excels in a fast-paced environment. Enjoy competitive benefits, training programs, and recognition schemes as part of the team.

Benefits

Special rates on hotel rooms

Meals on duty

Access to the Company Pension Scheme

Ongoing job-related training

Recognition scheme with vouchers

Qualifications

• Be reliable and reassuring for guests and the team.
• Work effectively in a fast-paced environment.
• Engage and energize your team every day.

Responsibilities

• Supervise Front Office operations and lead a team.
• Provide coaching and training to new team members.
• Create a positive and engaging work environment.

Skills

Dependability

Coaching and training

Organizational skills

People skills

Job description

Overview

As Reception Supervisor you'll be the backbone of the team as you'll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role! You'll be supervising the Front Office operations and inspiring a vibrant team to exceed guests' expectations.

Responsibilities

• Supervise Front Office operations and lead a team to meet and exceed guest expectations
• Provide coaching and training to new team members
• Be dependable and a reassuring influence for both guests and the team
• Bring solutions to the table and think on your feet in a fast-paced environment
• Help create a positive and engaging work environment for the team

Qualifications

• Be yourself
• Be a people’s person and make each day fun and engaging for the team
• Work well in a fast-paced environment
• Coach and train new team members
• Bring solutions to the table and think on your feet
• Be dependable, and a reassuring influence for both guests and the team
• Have top-notch organisational skills

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme with vouchers
• Meals on duty
• Talent referral scheme with bonuses
• Regular events and celebrations, including Thank You Week and Employee Awards Celebration
• Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training with clear paths for progression
• Leo Points system with vouchers and days off as rewards

Why join us? We look after our colleagues as well as our guests. Our Supervisors hold key roles in supporting team members and Heads of Department. We offer development programs such as the "NEW Team Coach" workshop, "Guest Care" training, and the "Insights Trainee Manager Programme" to help you progress toward management roles. Leonardo Hotels values personality and interaction, with a focus on being Consistent, Friendly, Genuine, Positive and Willing. We are part of the Fattal Hotels Group and operate over 230 hotels across Europe and Israel, with approximately 4,000 employees and over 50 hotels in the UK & Ireland. We strive to be great places to work and support our teams with activities and celebrations throughout the year.