Reception & Patient Support Supervisor

NHS; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community medical practice in Bishop's Stortford is seeking a proactive Reception & Patient Support Supervisor to lead teams and ensure exceptional patient service. Key responsibilities include managing daily operations, supporting staff development, and ensuring compliance with NHS standards. Ideal candidates have experience in healthcare settings, strong leadership skills, and the ability to maintain efficiency under pressure. This role offers a supportive work environment along with an attractive hourly wage and benefits.

Benefits

Modern medical centre

Free onsite parking

Onsite cafeteria facilities

NHS pension scheme enrolment

Support for professional development

Qualifications

• Experience in a GP surgery or healthcare setting required.
• Strong leadership and team management skills necessary.
• Experience in performance management and staff development.

Responsibilities

• Coordinate staff rotas and manage daily operations.
• Support staff development and training processes.
• Provide guidance to patients, ensuring their needs are met.

Skills

Excellent communication skills

Strong IT skills

Excellent leadership skills

Problem-solving skills

Time management skills

Education

Good standard of education with excellent literacy and numeracy skills

A-level/equivalent or higher (desirable)

Leadership and/or management qualification (desirable)

Tools

SystmOne

Microsoft Office

Job description

Job Summary

Helix Medical Centre is seeking a proactive and compassionate Reception & Patient Support Supervisor to lead front‑of‑house and administrative teams, ensuring exceptional patient service and operational efficiency.

How to Apply

Please submit:

• A current CV
• A covering letter
• Details of your current salary
• Notice period requirements

Key Responsibilities

• Coordinating staff rotas and managing day‑to‑day team operations
• Supporting staff development, appraisals and training
• Providing direct support and guidance to patients, ensuring their needs are met efficiently and compassionately
• Maintaining composure and effectiveness in a high‑pressure environment, demonstrating resilience and robustness in challenging situations
• Assisting the Practice Manager and Operations Manager to achieve strategic goals
• Ensuring compliance with CQC standards and NHS regulations
• Making day‑to‑day operational decisions within the area of responsibility and supporting service delivery across the practice
• Acting as a point of contact for staff, attending meetings, providing emergency cover and promoting Equality, Diversity & Inclusion efforts

Experience

• Experience working with the general public and in a GP surgery / healthcare setting
• Strong leadership & team management skills
• Experience of performance management, including appraisal writing, staff development & disciplinary procedures
• Relevant health & safety experience and patient liaison / complaint handling
• Understanding of safeguarding & equality legislation
• Knowledge of NHS policies & procedures, CQC regulations and NHS Primary Care practice
• Experience of successfully developing & implementing projects and rota planning

Qualifications

• Good standard of education with excellent literacy and numeracy skills
• Education to A‑level/equivalent or higher is desirable
• Leadership &/or management qualification (desirable)
• AMSPAR qualification (desirable)

Other Requirements

• Ability to work flexibly to cover surgery hours, including extended hours on Tuesdays and Thursdays as per rota
• Flexibility to work outside core office hours
• Disclosure Barring Service (DBS) check required
• Maintain confidentiality at all times
• Full UK driving licence (desirable)

Skills

• Excellent communication skills (written, oral & presenting)
• Strong IT skills and proficiency with SystmOne and Microsoft Office
• Excellent leadership and motivation skills
• Ability to prioritise, delegate and work to tight deadlines in a fast‑paced environment
• Effective time management and planning skills
• Problem‑solving and analytical skills
• Ability to implement and embed policy & procedure
• Strategic thinker and negotiator (desirable)
• Ability to recognise opportunities to enhance service delivery (desirable)

Personal Qualities

• Polite, confident, flexible and cooperative
• Excellent communication and interpersonal abilities
• Motivated and proactive, with initiative and judgement
• High integrity and loyalty, empathetic in distressing situations
• Calm under pressure, able to manage competing priorities
• Assertive, resilient and able to motivate teams and maintain a positive working environment
• Forward‑thinking with a solution‑focused approach and ability to drive change effectively

Working Hours & Pay

37.5 hours per week:

• Monday, Thursday, Friday: 8am – 6:30pm
• Tuesday: 9:30am – 8pm
• £13.50 per hour

Annual Leave

5.6 weeks inclusive of bank holidays. Entitlements are pro‑rated for part‑time employees.

Benefits

• Modern medical centre located within a community hospital
• Free onsite parking
• Onsite cafeteria facilities
• NHS pension scheme enrolment
• Support for professional development and training
• Staff events and team‑building activities throughout the year

Local Area

• Access to outstanding local schools
• Excellent transport links
• Convenient access to M11, London, Cambridge and Stansted Airport

About Helix Medical Centre

Helix Medical Centre is a growing, family‑orientated training practice with around 10,000 patients. We are based within Herts and Essex Community Hospital in Bishop's Stortford and pride ourselves on delivering professional medical care in a friendly environment while meeting the challenges of modern General Practice.

Contact Information

Hertfordshire & Essex Community Hospital, Cavell Drive, Bishop's Stortford, Herefordshire, CM23 5JH

Website: https://www.helixmedicalcentre.co.uk/