Reception Manager

The Third Space; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury health club organization in Westminster seeks a Reception Manager for their Mayfair club. The role focuses on driving member satisfaction through exceptional customer service and team leadership. As part of a growing company, you'll oversee the Front of House department and work closely with management to ensure high standards. Strong communication skills and experience in a luxury environment are required. This is an opportunity to join a team dedicated to creating outstanding fitness spaces.

Qualifications

• Experience managing a team in a luxury, member-facing environment.
• Strong communication skills both verbal and written.
• Proven track record of dealing with member complaints.
• Great attention to detail and high standards for member experience.

Responsibilities

• Responsible for recruiting, onboarding, and developing Front of House team members.
• Drive member interactions and ensure personalized service.
• Serve as a role model to demonstrate appropriate behaviors.
• Help members with requests in a clear and timely manner.
• Carry out Duty Manager tasks to required standards.

Job description

Responsibilities

• Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
• Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
• Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS
• Helping members with every request in a clear and timely manner, giving accurate information about the club's updates, procedures and policies, always striving for member satisfaction.
• Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.
• Experience managing a team in a luxury, member-facing environment
• Strong communication skills both verbal and written
• Proven track record of dealing with member complaints
• Have great attention to detail and set a high bar when it comes to member experience

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.

Our people are the creators that bring the space to life. We're a team of motivators, inventors, and coaches; always striving to grow and evolve. It's not just a job, it's a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn't have it any other way. This is our space. With the opening of 4 brand-new clubs in 2024, and plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class. Due to an internal promotion, we are now looking for a Reception Manager to join our Mayfair club. This role will play an integral part in driving the highest level of member satisfaction and exceptional customer service in this newly refurbished Group plus. Overseeing the Front of House department, you will work closely with the Operations Manager, while leading, training and providing support to the Front on House team.