Reception/Dispensary Team Member

Caldbeck Surgery; Wigton; On-site; GBP 22,000 - 26,000; Part time

Job summary

A healthcare practice in Cumbria seeks a motivated individual for a varied role working 25-30 hours per week. You will initially work on reception, providing patient-focused services and managing prescriptions. Applicants will be supported to join the dispensary team, with training provided. A friendly and fast-paced environment awaits, with additional responsibilities in administrative tasks and patient coordination. A driving license and previous experience are preferred.

Qualifications

• Over 18 years old.
• Holds a full driving licence and has access to a car.
• Previous experience in Reception or Dispensary work.

Responsibilities

• Greeting patients in a friendly manner.
• Answering telephone calls and managing patient queries.
• Booking, rescheduling, and cancelling patient appointments.
• Preparing and dispensing prescriptions.

Skills

Communication

Problem solving

Compassion for patients

Administrative tasks

Education

GCSE in English and Maths

Job description

We are looking for a friendly and motivated individual to join our team for 25 - 30 hours per week in a varied and rewarding role within our busy GP practice. The work is via a shift pattern requiring you to work 4 afternoons per week 1pm to 6.30pm with the other hours to be delivered covering annual leave. Covering leave may require you to work in a morning from 7.45am - 1pm.

You will initially work on reception, where youll be part of a supportive team providing a high-quality, patient-focused service. This includes helping patients navigate our services, signposting to appropriate internal and external support, managing prescriptions, and taking payments where required.

As part of this role, you will develop to join our dispensary team.All applicants will be supported and expected to upskill to work within the dispensary, with full training provided and the opportunity to work towards a recognised dispensing qualification.

We also welcome applications from experienced dispensers, who will work across both reception and dispensary areas, particularly during the initial period, helping to support the team while becoming familiar with our systems and ways of working.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering excellent customer care, we would love to hear from you.

Main duties of the job

Reception

Working on the front desk is a fast paced environment requiring quick thinking, problem solving and compassion for patients

Greeting patients in a friendly and professional manner

Answering telephone calls, emails, and queries from patients

Booking, rescheduling, and cancelling patient appointments

Checking patients in for appointments

2. Administrative Tasks

Managing patient records and ensuring confidentiality

Processing prescriptions

Updating and maintaining patient records on clinical system

Handling incoming and outgoing emails

3. Communication & Coordination

Liaising with doctors, nurses, and other healthcare professionals

Coordinating with hospitals, pharmacies, and other healthcare providers

4. Confidentiality & Compliance

Ensuring patient data is handled in compliance with GDPR and medical confidentiality

Adhering to health and safety policies

Dispensing Medication

Our dispensary processes on average 8500 items per month

Preparing and dispensing prescriptions

Ensuring correct labelling and packaging of medicines

Checking prescriptions for accuracy and legality

2. Stock Management

Ordering, receiving, and storing pharmaceutical stock

Monitoring stock levels and expiry dates

Managing controlled drugs

Handling prescription queries from patients and healthcare professionals

Assisting with repeat prescription requests

Maintaining confidentiality and patient safety at all times

About us

Caldbeck Surgery is located on the northern edge of the LakeDistrict National Park, and serves 4,400 patients over 100 square kilometres ofrural Cumbria.

We are a team of 30 people including 5 GP partners, with astrong educational ethos.

We are part of the Keswick and Solway Primary Care Network,which covers 43,500 patients from the Solway coast to Keswick and Carlisle and work closely with other GP Practices locally.

We are a rural practice and you will require access to a car as there is no public transport

Job responsibilities

Information already provided shows main job duties. Job description will be discussed more at interview with successful applicants.

Person Specification

Qualifications

• GCSE in English and Maths.
• Over 18 years old.
• Holds full driving licence and has access to a car.
• Previous experience in Reception or Dispensary work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.