Reception & Admin Manager

The Beacon Health Group; Chelmsford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent healthcare organization in Chelmsford is seeking a Reception & Admin Manager to oversee the administration team and ensure effective service delivery. The role includes managing staff training, updating policies, and coordinating external requests. This position offers access to NHS benefits, generous holidays, and competitive pay.

Benefits

Access to the NHS Pension

NHS Benefits

Generous Holiday Entitlement

Competitive Rates of Pay

Company Sick Pay Scheme

Qualifications

• Experience in managing administrative teams in a healthcare setting.
• Strong organizational and communication skills.
• Ability to support staff development and manage training.

Responsibilities

• Oversee administration and support operations of the practice.
• Line manage all administrative staff and support staff development.
• Compile and update all administrative and reception policies.
• Act as focal point for managing external requests.

Job description

Overview

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The Beacon Health Group Partnership operates over three sites. The main site, Danbury Medical Centre is based in the village of Danbury. We have two smaller branch sites which are Mountbatten House Surgery (based in North Springfield) and Moulsham Lodge Surgery (based in central Chelmsford).

The Beacon Health Group is now able to offer our patients a wider variety of services ranging from chronic disease clinics to minor surgery services (performed within the new purpose built Minor Surgery Suite based at Danbury). We also provide Friday extended morning appointments between 7.00am-8.00am, and Monday evening appointments between 6.30pm-8.00pm provided by GPs, Pharmacists and Nurses.

With our patients at the forefront of every decision made, the Beacon Health Group offers further value to the health of our existing patients an also that of new patients coming to the area.

Due to the size of our Group, the Beacon Health Group is an exceptionally diverse and forward thinking practice. Currently we are recruiting for the role of Reception & Admin Manager to join our team based across all our sites. The position will be for 37.5 hours per week with requirements to work from 8am - 18:30pm.

Job Purpose

To be responsible for the efficient management and direction of the reception/administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.

To support the management team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and carry out other duties as directed by the management team

Responsibilities

• Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities.
• Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
• Completing staff appraisals as required.
• Identifying and delivering team training where required.
• Compiling administration staff rotas.
• Reviewing and updating all administrative and reception policies and procedures as required.
• Support the management team in the compilation of practice reports and the practice development plan.
• Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation.
• Acting as a focal point for the practice managing requests from external organisations such as the local police, solicitors, DVLA and other agencies.
• Coordinating the provision of temporary administrative and reception staff ensuring sufficient cover is provided for periods of leave and other staff absences.
• Updating the appointment system to reflect leave and other approved absences.
• Providing initial guidance and advice to patients who wish to verbally complain.
• Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary.

Benefits

• Access to the NHS Pension
• NHS Benefits - such as discounts at various major brands
• Generous Holiday Entitlement
• Competitive Rates of Pay
• Company Sick Pay Scheme

If you think this opportunity is suitable to you, then please apply as we would love to hear from you.

If you have any questions about the role, please do not hesitate to contact us.

The Beacon Health Group strives to be an equal opportunities employer.