Railway Customer Service Administrator – Repair & Invoicing

Sécheron Hasler Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in electrical and electronic equipment is seeking a dynamic Customer Service Administrator in Manchester. The ideal candidate will manage the full lifecycle of customer service repairs, act as the main interface with customers, and require strong communication skills in English. Proficiency in MS Office and experience with ERP systems are essential. This role offers opportunities for personal and professional growth, supporting a customer-focused environment with direct communication and collaborative teamwork.

Qualifications

• Ability to manage multiple tasks and prioritize effectively.
• Strong administrative skills to manage repair lifecycle.
• Attention to detail for data accuracy.

Responsibilities

• Manage the full lifecycle of Customer Service repairs.
• Act as the main interface with customers for the SHUK Service Center.
• Coordinate with internal departments for smooth workflow.

Skills

Strong communication skills (written and verbal) in English

Proficiency in MS Office

Customer-oriented mindset

Problem-solving skills

Excellent organizational skills

Tools

ORACLE

HART

Cinnamon

Excel

IOTRAINS

Job description

A global leader in electrical and electronic equipment is seeking a dynamic Customer Service Administrator in Manchester. The ideal candidate will manage the full lifecycle of customer service repairs, act as the main interface with customers, and require strong communication skills in English. Proficiency in MS Office and experience with ERP systems are essential. This role offers opportunities for personal and professional growth, supporting a customer-focused environment with direct communication and collaborative teamwork.