Radiology Support Services Lead

NHS; Guildford; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Radiology Support Services Lead in Guildford for temporary maternity cover. Responsibilities include leading a large admin team, improving efficiency and patient experience within Radiology, and standardising administration processes. Candidates should have excellent communication, organisational skills, and prior leadership experience. This position offers a unique opportunity to impact patient care significantly.

Benefits

Comprehensive health and wellbeing program

Career development opportunities

Supportive work environment

Qualifications

• Experience in administrative and clerical roles.
• Leadership and people management skills.
• Proficient with IT systems.

Responsibilities

• Implement new administrative processes and technology.
• Manage admin and secretarial teams across radiology areas.
• Ensure high standards of patient care during attendance.

Skills

Communication skills

Organisational skills

Leadership experience

People management

IT systems experience

Education

Educated to NVQ level 5 or equivalent experience

Job description

Overview

Radiology Support Services Lead - temporary maternity cover up to 12 months. Lead the large admin team, work with the Radiology management team to improve efficiency and patient experience within Radiology. Manage administration and clerical staff across Radiology departments including medical secretaries, main admin office, Ultrasound, CT, MRI and community sites. Requires excellent communication, organisational skills and prior leadership/people management experience.

You will standardise administration processes across all radiology sites to ensure high standards of patient care and customer experience related to appointment booking, attendance and reporting.

You will collaborate with the Radiology Services Manager and information team to monitor service demands, delivery, trends and challenges, and drive change with new technologies.

The department comprises general x-ray rooms, A+E, CT, MRI, ultrasound, fluoroscopy, Interventional suite, maxillo-facial unit and mammography. This is a temporary term position to cover maternity leave for up to 12 months.

Key responsibilities

• Be a proactive member of the Radiology Management Team responsible for implementing new administrative processes and technology.
• Contribute to performance management, review and improvement initiatives within radiology.
• Manage the administration and secretarial teams across all radiology areas and modalities at Royal Surrey County Hospital and associated community sites.
• Ensure the team provides a high standard of patient care and customer experience during all attendance across radiology sites.
• Manage all aspects of the patient journey, including appointment booking, attendance and receiving of reports.
• Standardise administrative processes for cancellations, non-attendance and rescheduling across all radiology sites.
• Proactively monitor, audit and review non-attendance to improve service delivery and maximise utilisation of appointment slots.

Qualifications

Essential

• Educated to NVQ level 5 or equivalent experience in office management
• Administrative and clerical experience
• Experience in a leadership role
• Experience in people management
• Experience with IT systems

Desirable

• Working in NHS

Other requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. We offer a comprehensive health and wellbeing program and are committed to developing and advancing your career. Our diverse and welcoming Royal Surrey family aims to ensure you feel valued from your initial interview through your entire tenure. We are clinically led and provide joined-up care by bridging hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley. The Care Quality Commission (CQC) rating is Outstanding.

Royal Surrey is investing in our colleagues and facilities, with substantial plans for professional development and more than £45 million in our physical environment and equipment in the coming years. There has never been a better time to join us.

Note: Advertisements may close early at the Trust’s discretion; applications are encouraged promptly.

A video about Royal Surrey: https://www.youtube.com/watch?v=R96pMboIYdo