Quality Manager

Richmond Villages; Trowbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health organization is seeking a Quality Manager to provide operational support across care homes in the South Region, enhancing service quality and leadership. This role requires a Registered Nurse with management experience, strong clinical knowledge, and the ability to conduct audits and support home managers effectively. Benefits include competitive salary, company car, and eligibility for a management bonus. Join a diverse team and make a positive impact every day.

Benefits

Competitive salary

Company car

10% Management bonus eligibility

Excellent Bupa benefits

Pension match contribution up to 12%

33 days annual leave

Qualifications

• Previous experience in a Home Manager or Quality role.
• Strong clinical knowledge as a Registered Nurse.
• Experience leading audits and creating action plans.
• Ability to work across various care homes.
• Experience in coaching and supporting clinical teams.

Responsibilities

• Provide operational support to care homes in the region.
• Support care home managers with customer service and quality standards.
• Conduct audits and use quality metrics for service improvement.
• Develop focused service improvement plans.

Skills

Home Manager experience

Clinical knowledge

Auditing and action planning

Data analysis for trends

Team coaching and support

Education

Registered Nurse

Job description

Job Description

Quality Manager

Covering South Region (Excludes Kent, Essex & London)

• Competitive Salary
• Company Car
• Eligibility for 10% Management Bonus
• Excellent Bupa Benefits

Full time & permanent

Do you want to work in a rewarding environment where you can truly make a difference each and every day?

Do you want to work in a fast-paced team environment where no day is the same?

What's in it for you?

• Job satisfaction! Being able to make a difference to our residents and their families lives each and every day
• Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance
• 33 days annual leave (inclusive of statutory bank holidays)
• Comprehensive induction, on-going training and development to support your career prospects
• Discounted gym membership, free flu vaccine and discounts on Bupa dental care.

About The Role

You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region.

Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people.

You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management.

Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team.

You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.

What Are We Looking For

• Previous experience of performing successfully in a Home Manager or Quality role.
• Registered Nurse with Strong clinical knowledge base.
• Experienced in leading audits (internal & external), creating action plans
• Adaptability and able to work across a number of different care homes with differing requirements.
• Experienced in coaching and supporting teams around clinical concerns such as Analysing of data for trends/themes.

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type

Full time

Job Area

Locations:

Arbrook House, Arbrook House, Argyles, Ashley House, Bayford House, Beacher Hall, Church Farm, Clare House (Uxbridge), Copper Beech, Dean Wood, Druid Stoke, Eglantine Villa, Elm Grove, Elm View, Green Gates, Heol Don, Knights Grove, Manor Court, Maypole, Middlesex Manor, Norewood Lodge, Northlands House, Oak Lodge, Parkside (Reading), Pendean House + 18 more