Quality & Compliance Manager

Right at Home UK; Blossomfield; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading homecare provider is seeking a passionate social care professional to enhance compliance and quality within their operations. The role involves supporting Franchise Owners, conducting audits, and delivering training. Candidates should hold a QCF Level 5 qualification and have extensive industry experience. This position requires travel across the Midlands, with an attractive salary and benefits package.

Benefits

Salary of £45,000 + OTE

Travel expenses

Pension

24 days holiday + bank holidays

Qualifications

• In-depth experience in the social care industry with evidence of meeting high standards with CQC.
• Proficiency in using Microsoft Word, Excel, PowerPoint, and Outlook.
• Valid UK driving license for site visits.

Responsibilities

• Support Franchise Owners in recruiting high-quality Registered Managers.
• Conduct compliance audits to ensure offices meet CQC/CIW ratings.
• Develop and deliver quality and compliance training for staff.

Skills

Exceptional communication and interpersonal skills

Proficiency in Microsoft Office Suite

Highly organized with strong planning

Education

QCF Level 5 qualification in health & social care

Job description

Overview

Are you a passionate social care professional ready to take the next step in your career? Eager to apply your expertise in health and social care compliance to drive excellence? Looking for a role with an employer who truly values quality and makes a difference?

Right at Home is an industry leading, nationwide homecare provider specialising in delivering the highest quality care and support to Clients within their own home.

Location

Location: This is a national role and a significant amount of travel is required. The ideal candidate will be based within the Midlands region; as much as possible, offices in your portfolio will be in this region.

What do we offer?

• Salary of £45,000 + OTE
• Travel expenses
• Hotel business booking card
• Pension
• Salary sacrifice EV vehicle scheme
• 24 days holiday + bank holidays

Your duties and responsibilities

• Support Franchise Owners in recruiting high-quality Registered Managers.
• Stay updated on care sector and CQC/CIW changes, keeping Franchisees informed on best practices for achieving ‘Outstanding’/ 'Excellent' ratings.
• Review, update, and manage key documentation, policies, and procedures.
• Conduct on-site and remote compliance audits to ensure all offices meet at least a "Good" CQC/CIW rating.
• Guide new Franchisees and Registered Managers through office setup and CQC/CIW registration.
• Develop and deliver top-tier Quality and Compliance training for Franchisees, Registered Managers, and care staff.
• Organise Registered Manager Forums to provide training updates, legislative changes, and networking opportunities.
• Continuously refine processes to enhance service quality for Clients.
• Support senior management and collaborate with the Head of Quality and Compliance on quality assurance improvements.
• Provide daily quality assurance and compliance support across the group.

Qualifications & Experience

• In-depth experience and knowledge of the social care industry, with evidence of how you have met the highest standards with CQC and CIW, and implemented into multiple businesses.
• QCF Level 5 qualification in health & social care or similar

Abilities, Skills & Behaviours

• Open-minded, adaptable with exceptional communication and interpersonal skills.
• Must be professional, approachable, and an active listener.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is essential.
• Requires travel across the UK for site visits; a valid UK driving licence is necessary.
• Must be highly organised with strong planning, prioritisation, and attention to detail.
• Able to act as a "critical friend," providing constructive feedback while supporting performance improvement.