Quality Assurance - Social Care

The Portfolio Group; Crewe; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A private care business in Crewe is looking for a Quality Assurance Assistant to ensure high-quality care through compliance monitoring and documentation accuracy. The role involves onsite work with occasional travel and requires strong knowledge of CQC regulations and experience in auditing. Candidates must have a driving licence, and the position offers a company car and petrol allowance.

Benefits

Company car

Petrol allowance

Qualifications

• Driving licence is required, with company car/petrol allowance.
• Experience in monitoring compliance with regulations.
• Ability to handle complaints and incidents professionally.

Responsibilities

• Monitor documentation for regulatory compliance.
• Manage complaints and incidents with thorough investigation.
• Collaborate to identify trends and implement service improvements.

Skills

Knowledge of CQC legislation

Experience of auditing

Strong customer service ethos

Job description

Overview

Portfolio Group are proud to be representing a private care business, with their search for a Quality Assurance Assistant.

4 days onsite, 1 day from home - including travel to different sites at least once a month.

As a Quality Assurance Assistant, you'll ensure care and support documentation are accurate, compliant, and reflective of the high standards promised. This person will play a vital role in ensuring that the business are delivering high-quality, safe, and effective care that meets the requirements of the CQC.

Responsibilities

• Monitor and review documentation to ensure regulatory compliance (CQC and social care legislation) is adhered to
• Manage complaints, concerns, and incidents with a strong customer service ethos, ensuring clear communication, thorough investigation, and timely resolution
• Handle safeguarding and accident reports sensitively and professionally, working in line with policy and legal requirements
• Maintain and deliver scheduled audits, using findings to drive meaningful service improvements
• Collaborate with the senior management team to identify trends and embed lessons learned
• Prepare reports and contribute to regulatory submissions and inspections
• Support a culture of continuous learning, improvement, and service excellence

Key Aspects of the role

• Supporting Quality and Compliance: Conducting tasks related to CQC standards and safeguarding.
• Monitoring and Evaluation: Helping to monitor and evaluate services to ensure they are meeting the required quality standards.
• Maintaining Records: Ensuring that records and documentation are accurate and up-to-date, including evidence of care that meets regulatory expectations.
• Identifying Areas for Improvement: Helping to identify areas where services can improve and supporting the implementation of necessary changes.
• Using Online Systems: Utilizing online systems and processes to manage quality assurance and improve efficiency.
• Understanding Regulations: Having a working knowledge of CQC regulations, including Regulation 17 (Good Governance).
• Supporting Staff: Ensuring that staff understand the quality assurance processes and how to effectively check that quality care is being delivered.
• Contributing to Improvement: Helping to create a culture of continuous improvement within the organization.
• Working with Data: Analysing data to identify trends, patterns, and areas for improvement.
• Supporting Inspections: Helping to prepare for and respond to CQC inspections.
• Promoting Safety: Ensuring that the service is safe and that risks are managed effectively.

Requirements

• Driving licence (company car/petrol allowance included)
• Knowledge of CQC legislation
• Experience of auditing