Quality Assurance Officer

IPS Group Careers; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading MGA in Birmingham is seeking a Quality Assurance Officer to conduct audits on underwriting files. This role requires experience in quality assurance in the insurance sector, strong communication skills, and a detail-oriented approach. You will work partly in the office and partly remote, supporting the leadership team and enhancing underwriting standards. This position offers a chance to play a vital role in maintaining high operational standards.

Qualifications

• Experience in quality assurance within a general insurance setting is essential.
• Ability to analyze trends and provide meaningful feedback.
• Confidence in communicating with underwriters.

Responsibilities

• Carry out quality assurance audits managing around 90 audits per month.
• Support training and help identify root causes of issues.
• Assist leadership in maintaining and enhancing underwriting standards.

Skills

Detail-oriented

Strong communication

Training delivery

Job description

IPS Group are supporting a well established and growing MGA who are looking to hire a Quality Assurance Officer in this newly created role. This position has come about due to the continued growth of the business and the increasing need to maintain high standards across underwriting operations.

The role will sit within the risk and compliance function, reporting directly to the Head of Risk and Compliance, and will work closely alongside the existing Compliance and Audit Officer.

The focus of the role is to carry out quality assurance audits on underwriting files managing around 90 audits per month. You will provide meaningful feedback to underwriters. Its not just about ticking boxes; its about identifying trends, supporting training, and helping to get to the root cause of any issues so the business can continue to improve.

Youll be supporting the leadership team and playing a key part in maintaining and enhancing underwriting standards. To be considered, youll need to have experience in quality assurance within a general insurance setting, this could be within a Broker, Insurer or MGA, this is essential.

The role requires someone whos detail-oriented, confident in communicating with underwriters, and comfortable delivering training and feedback. Youll be in the office two days a week, with the rest of the time spent working remotely.

If this sounds like something youd be interested in, feel free to get ...