Quality Assurance Engineer

Weir; Todmorden; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global engineering firm in Todmorden seeks a Quality Assurance Engineer to manage customer complaints and ensure ISO 9001 compliance. Responsibilities include conducting root cause analysis, driving continuous improvement initiatives, and supporting audits. Candidates should possess a degree in Engineering or Quality Management, along with proven experience in complaint handling and Quality Management Systems. This role offers opportunities for personal growth and is integral to our mission of safety and sustainability.

Benefits

Health and wellness framework

Career growth opportunities

Inclusive workplace culture

Qualifications

• Degree in Engineering or related field, or equivalent experience.
• Proven experience in customer complaint management and corrective actions.
• Strong knowledge of ISO 9001 Quality Management Systems.

Responsibilities

• Manage customer complaints ensuring timely resolution and corrective actions.
• Maintain ISO 9001 QMS compliance at the Todmorden site.
• Analyze quality performance data to drive improvements.

Skills

Customer complaint handling

Root cause analysis

Continuous improvement initiatives

ISO 9001 compliance

SAP proficiency

Education

Degree in Engineering, Quality Management, or related discipline

Tools

SAP QM

Job description

Job Title : Quality Assurance Engineer

Location : Todmorden, UK

Reports to : Regional Quality Manager, EMECA

Role Purpose

The Quality Assurance Engineer will be primarily responsible for managing customer complaints across the WME & METCA regions, ensuring timely resolution, root cause analysis, and implementation of corrective actions. Additionally, the role will support the implementation and maintenance of the ISO 9001 Quality Management System (QMS) at the Todmorden site.

What we offer

• Health & Wellbeing: as a global organisation there isn’t one single solution that will enable us to take a proactive approach to our health and wellbeing. We have built a Health and Wellness framework focusing on Culture & Leadership, Safety & Environmental, Mental Wellbeing, Physical Wellbeing, Digital Wellbeing and Financial Wellbeing for different parts of the business to bring to life in a way that is most meaningful for them.
• Grow your Own Way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must go down. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
• Be You and Belong: Weir is a welcoming, inclusive place, where everyone's contribution is recognised and all employees are encouraged to innovate, collaborate and be themselves.

Key Responsibilities

• Manage customer complaints across WME & METCA regions, ensuring timely resolution, root cause analysis, and implementation of corrective actions.
• Maintain and improve ISO 9001 QMS compliance at the Todmorden site, supporting audits and corrective actions.
• Analyze quality performance data and drive continuous improvement initiatives to reduce complaint recurrence.
• Support mastering system development projects (e.g., SAP, Fiori, SharePoint) to enhance quality processes and reporting.
• Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.

Job Knowledge / Education and Qualifications

• Degree in Engineering, Quality Management, or related discipline, or equivalent experience.
• Proven experience in customer complaint handling, root cause analysis, and corrective action implementation.
• Strong knowledge of ISO 9001 Quality Management Systems and audit processes.
• Strong background in manufacturing processes with proficiency in SAP QM.

We are Weir! Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability – helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!