Quality Assurance Administrator

Cencora, Inc.; Hilcote; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in the UK is seeking a detail-oriented Quality Assurance Administrator to ensure compliance with GDP, GMP, and ISO 9001 standards. The successful candidate will perform document management, assist in audits, and support the QA team with administrative tasks. Ideal applicants will have experience in a GDP or GMP environment and strong organizational skills. Join us to help maintain high standards of operational excellence and contribute to our mission of creating healthier futures.

Qualifications

• Minimum of 1 year of experience working within a GDP or GMP environment.
• Understanding of GDP and applicable GMP requirements.
• Commitment to completing training in all department procedures within 6 months.

Responsibilities

• Ensure compliance with GDP, GMP, and ISO 9001 standards.
• Document and escalate client and customer complaints.
• Participate in client and regulatory audits.
• Provide general administrative support to the QA department.
• Communicate effectively with all departments.

Skills

Attention to detail

Organizational skills

Communication skills

Proactive approach

Job description

This role is in support of Cencora's third‑party logistics service in the UK through our Alloga business. We are seeking a dedicated and detail‑oriented Quality Assurance Administrator to join our team. The successful candidate will play a pivotal role in ensuring compliance with GDP, GMP, and ISO 9001 standards, supporting the QA department in maintaining high‑quality operational practices. This is an exciting opportunity for someone with a flexible approach to work, excellent organizational skills, and a strong commitment to performance improvement.

Compliance and Reporting

• Document and escalate client and customer complaints.
• Review temperature records and ensure excursions are appropriately documented, investigated, and escalated.
• Perform administrative release of products in the inventory system in accordance with internal procedures and client instructions.
• Record and report medical/product complaints within specified timescales.
• Maintain client‑specific documentation (SOPs) within the QMS and archive QA paperwork.
• Quarantine stock as requested by clients and record details of quality incidents in the quality system.

Audits and Inspections

• Participate in client and regulatory audits.
• Perform periodic internal compliance inspections of operational areas to identify opportunities for improvement.

Administrative Support

• Provide general administrative support to the QA department.
• Maintain appropriate records of QA activities and complete KPIs relevant to the role.
• Manage the shared email inbox and ensure timely communication with clients and other departments.

Collaboration and Communication

• Communicate effectively with all departments, including supervisors, managers, customer services, and clients.
• Carry out reasonable requests from senior management in line with training and experience.
• Strong attention to detail and ability to plan and prioritize effectively.
• Excellent communication skills and a flexible approach to work.
• Ability to use initiative and judgment effectively to make correct decisions.

Experience and Knowledge

• Minimum of 1 year of experience working within a GDP or GMP environment.
• Understanding of GDP and applicable GMP requirements.
• Commitment to completing training in all department procedures within 6 months.

Personal Attributes

• Conscientious and committed to performance improvement.
• Flexible and adaptable to varying business needs.
• Proactive and able to identify opportunities for improvement.

If you are passionate about quality assurance and thrive in a structured environment, we encourage you to apply for this role. Join us and contribute to maintaining the highest standards of compliance and operational excellence!
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!