Public Sector Systems Engineer — Hybrid & Flexible Hours

Suffolk County Council; Ipswich; Hybrid; GBP 35,000; Full time

Job summary

A local government authority in Ipswich is seeking a motivated individual for a technical support role within their IT department. The position involves providing solutions for various line of business applications, monitoring user queries, and ensuring excellent customer service. Candidates should possess strong troubleshooting capabilities and a background in supporting technology within a public service context. This role comes with flexible working options and a commitment to making a positive impact in the community.

Benefits

Up to 29 days annual leave (pro rata)

Local Government Pension Scheme membership

Training and career development opportunities

Flexible working options

Performance-related pay progression

Qualifications

• Experience working in an operational support role with line of business systems and databases.
• Strong communication skills and ability to engage with users effectively.
• Background in supporting technology in a public service context.

Responsibilities

• Lead on providing solutions to queries regarding applications and software.
• Monitor and keep users informed on progress of requests for help.
• Channelling requests for assistance to relevant functions.

Skills

Excellent customer service skills

Troubleshooting and problem analysis

Knowledge of ITIL best practices

Experience supporting Windows Server applications

Education

Experience in operational support role

Tools

Windows Server

MS SQL

MySQL

Job description

A local government authority in Ipswich is seeking a motivated individual for a technical support role within their IT department. The position involves providing solutions for various line of business applications, monitoring user queries, and ensuring excellent customer service. Candidates should possess strong troubleshooting capabilities and a background in supporting technology within a public service context. This role comes with flexible working options and a commitment to making a positive impact in the community.