Public Affairs Manager

EDF Energy; Langton Green; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in the United Kingdom is looking for a Senior Personal Banker to build strong relationships with customers while promoting digital services. The role involves a diverse set of responsibilities, including aiding with financial needs, coaching branch teams, and delivering exceptional service through various channels. Benefits offered include a competitive salary starting at £26,350 pro rata, generous holiday entitlement, and flexible working arrangements.

Benefits

Competitive salary

Protection and healthcare benefits

Generous holiday entitlement

Retirement fund contributions

Qualifications

• Experience working in a customer service environment with a focus on customer satisfaction.
• Ability to coach team members to retain customer relationships.
• Build rapport and trust through effective communication.

Responsibilities

• Support customers in utilizing digital banking services.
• Deliver exceptional banking experiences daily.
• Conduct financial health checks and review customer accounts.
• Identify and promote suitable financial products.
• Make outbound care calls for relationship building.

Skills

Customer service experience

Coaching interpersonal skills

Excellent communication

Organisational skills

Job description

Role Overview

As a Senior Personal Banker aligned to one of our branches, you’ll build great relationships with customers and proactively promote the benefits of our growing digital services to simplify and enhance their banking experience. The role offers variety, with no two days the same, and includes support to achieve the Professional Bankers Certificate through a full training and development programme. Note: This role does not meet Skilled Worker visa sponsorship requirements.

Responsibilities

• Proactively support customers to realize full benefits of our service through digital channels and help with complex financial needs such as home buying and protection.
• Deliver a banking service that exceeds expectations, ensuring variety every day.
• Support customers via video banking from home or in‑branch, conduct financial health checks and review accounts.
• Identify suitable products and services, including mortgages, private banking, business banking and protection.
• Complete outbound care calls to grow and maintain relationships.

Qualifications

• Experience working in a customer service environment, thriving under pressure and achieving customer satisfaction.
• Ability to coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
• Build rapport and trust in face‑to‑face and virtual settings, providing appropriate options.
• Excellent communication, interpersonal, planning and organisational skills.

Benefits

• Competitive salary starting at £26,350 pro rata.
• Range of protection, healthcare and lifestyle benefits via NatWest Group Benefits.
• Generous holiday entitlement of 36 days pro rata.
• Monthly contribution to retirement fund.

Working Pattern

Shift‑based work between 8am and 8pm, including bank holidays. Flexible schedule with options for working from home and in‑branch.

Learning Journey

Comprehensive training programme, ongoing coaching and study towards a recognised external qualification.