Property Manager

Connells Group; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an enthusiastic and highly motivated Customer Service Specialist to join their dynamic Property Management Team in Glasgow. This role involves providing essential property management and tenancy support services to branches, landlords, and tenants. You will thrive in a fast-paced, fun environment where you will receive full training and development. Your strong customer service skills and ability to stay calm under pressure will be key as you coordinate repairs, liaise with tradespeople, and ensure a first-class service to maximize customer retention. This is a fantastic opportunity to build a rewarding career in the estate agency business.

Benefits

Full training and development

Career pathway

Regular team meetings

Good understanding of estate agency business

Fast paced, fun environment

Qualifications

• Strong customer service skills and confident communicator.
• Ability to stay calm under pressure and excellent negotiation skills.

Responsibilities

• Act as a central point of contact managing queries from clients and staff.
• Organizing safety inspections and managing remedial works.

Skills

Customer Service Skills

Communication Skills

Negotiation Skills

Organizational Skills

Analytical Skills

Job description

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We are looking for an ENTHUSIASTIC and HIGHLY MOTIVATED Customer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Glasgow. As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.

What's in it for you as a Property Manager?

• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Coordinating urgent and routine repairs and maintenance
• Liaising with tradespeople/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained, and KPIs achieved

Skills and Experience required to be successful as a Property Manager:

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.