Property Customer Service Associate

Aldermore Bank; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading financial institution is seeking individuals for a Broker Support role in Manchester. You will manage inbound queries from brokers and solicitors, ensuring a smooth application process while maintaining strong relationships. The ideal candidate has proven telephone experience, excellent communication skills, and the ability to work under pressure in a fast-paced environment. A hybrid working model is offered, rewarding competitive compensation and opportunities for progression.

Benefits

Flexible working culture

Opportunities for progression

Core benefits and bonus potential

Qualifications

• Proven telephone experience in a relevant environment.
• Experience in a regulated banking or financial services environment preferred.
• Ability to handle challenging objections confidently.

Responsibilities

• Manage inbound calls from intermediaries and solicitors.
• Provide expert support for the application process.
• Work as part of the property department to meet targets.
• Support ongoing continuous improvement efforts.

Skills

Telephone experience

Excellent organizational skills

Communication skills

Problem solving

Team player skills

Tools

Microsoft Office

Job description

Overview

Let us tell you about the opportunity: Our Broker Support Team plays a key role in managing inbound queries from brokers and solicitors throughout the post-application and post-offer mortgage process. We are looking for individuals with proven telephone experience, a positive and professional attitude, and the ability to handle challenging objections with confidence while maintaining strong relationships. In this role, you'll be focused on telephony support, with opportunities to develop your skills and progress as you gain experience.

Responsibilities

• To manage inbound calls from Aldermore Intermediaries & Solicitors with professionalism.
• Provide support by being expert in process requirements to ensure an efficient application process.
• Work as part of the property department to deliver against key targets and objectives.
• Support wider department and business teams to ensure delivery to our customers. This can be, but not exclusive to, the undertaking of administrative tasks and up-skilling in order to support the wider department.
• Always work to right first time, to deal with queries effectively to reduce turnaround times and delays with the case.
• Support a culture of continuous improvement, working to identify better ways of working that contribute to a proficient overall customer journey. Excellent customer service focus.
• Excellent organizational, communication, numerical and analytical skills.
• Good team player skills are essential with a track record of working within a dynamic team continuously looking for improvement.
• Ability to work under pressure in a fast paced environment.
• Demonstrable problem solving, decision-making and time management skills.
• The ability to deal with difficult calls in time sensitive cases.
• Experience of working within a regulated, banking or financial services environment.
• Knowledge of Microsoft Office packages, particularly Word, Excel and Outlook, and ability to learn various in-house systems.

What can you expect from us?

• A friendly and flexible culture, the same as how we work with our customers. Hybrid working model - 2 days a week in the office.
• A growing organisation that means there's lots of opportunities to progress.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential.

About us

We're Aldermore - the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike. This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose. Still curious? Join us and we'll make the same promises to you as a colleague, as we do to each of our customers. We're committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless.