Property Assistant

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 31,000 - 34,000; Full time

Job summary

A notable housing association in Glasgow seeks a Property Assistant for pivotal property management roles including repairs, inspections, and customer interactions. The successful candidate will have a strong background in customer service, knowledge of building construction, and ideally, experience with property management software. This is a permanent, full-time position with generous benefits including 40 days of leave per year and employer contributions to pensions.

Benefits

40 days leave per year

7.7% or 4% employer pension contribution

Employer paid qualifications and training

Enhanced sick pay benefit

Agile working options

Qualifications

• Minimum of three years’ experience in a customer focussed environment.
• Experience in coordinating repairs.
• General administration and excellent customer service.

Responsibilities

• Instruct reactive repairs for property services.
• Carry out inspections for repair work.
• Organise quotes for repair work to common areas.

Skills

Customer service

Repair coordination

Building construction knowledge

General administration

Driving licence

Education

Qualification in administration, customer service or repairs

Tools

QL software or other property management software

Job description

Job Title: Property Assistant
Department: Business Services
Salary: Grade 5 (£31,455 - £33,702)
Hours: 35 hours per week, agile working, 9:00am - 5:00pm Monday - Friday.
Contract: Permanent, Full-time

We have an exciting opportunity to join our Business Services department as a Property Assistant. The postholder plays a pivotal role in providing a comprehensive property management service to our customers of Queens Cross Housing Association’s two subsidiary companies.
Queens Cross Factoring Ltd carries out a property factoring service to approximately 2,700 owners. Queens Cross Workspace Ltd is a charity which owns and manages a total of 70 commercial properties for rent.
The post-holder will be responsible for coordinating reactive repairs and estate management, carrying out inspections, dealing with customer enquiries and processing insurance claims for our factored owners and our commercial properties.

Role Overview

• Instruct reactive repairs for Queens Cross Factoring and Queens Cross Workspace.
• Carry out pre and post inspection of repair work.
• Carry out regular estate management, close inspections, and inspections of commercial properties to ensure that the properties we manage are maintained to a high standard.
• Organise quotes for proposed repair work to common areas and issue relevant correspondence to factored owners.
• Attend block meetings and meetings with customers and contractors on site.

Essential Criteria

• Minimum of three years’ experience of working in a customer focussed environment.
• Experience of coordinating repairs.
• Basic knowledge of building construction and related Health & Safety regulations.
• General administration and excellent customer service.
• Current driving licence.

Desirable Criteria

• Experience with using QL software or other property management software.
• A qualification relating to administration, customer service or repairs.
• Knowledge of buildings insurance claim processes.
• Knowledge of the Property Factors (Scotland) Act 2011.
• Knowledge of The Code of Conduct.

Candidate Statement

If you’re a confident, solution focussed, self-motivated, positive person with excellent listening and communications skills then we’d like you to apply.

Benefits

• 40 days leave per year (plus carer leave, emergency leave, etc).
• 7.7% or 4% employer pension contribution.
• Life assurance (x1 yearly salary).
• Employer paid qualifications, training and professional memberships.
• Generous family friendly benefits and leave (matching shared parental pay to enhanced maternity pay).
• Enhanced sick pay benefit (up to 6 months full pay).
• Agile working options.
• Reward and recognition incentives.
• 24/7 employee support (plus Health and Wellbeing initiatives).
• Green initiatives (cycle to work, season ticket loans, pool cars).

Closing date: 28 November 2025

Interviews will be held on 10 December 2025

To apply for this post, visit our website to complete our online application form by the closing date.