Property Administrator

Concept Recruitment Group; Wakefield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Wakefield is searching for an experienced helpdesk administrator to join a well-established team. The role involves managing maintenance calls from stores, logging essential details, and assisting with issue resolution. Ideal candidates should have administrative experience, an excellent telephone manner, and be capable of communicating effectively across all departments. This position offers an opportunity to work in a dynamic environment.

Qualifications

• Experience within an administration role is essential.
• Ability to communicate effectively with all stakeholders.

Responsibilities

• Updating store information on in-house system.
• Uploading Compliance certificates to in-house system.
• Checking sub-contractor jobs and arranging visits.

Skills

Effective team working

Excellent telephone manner

Communication with all Departments

Understanding of general maintenance issues

Job description

Hours: Monday to Friday, 9:00am – 5:00pm

Overview

We are seeking an experienced helpdesk administrator, to work as part of a well-established team, answering, processing and triaging maintenance calls from the stores and warehouses, logging the in-depth details and adding photos on the in-house system. Part of the call logging process will be to determine the priority level of the job and possible repair/resolve the issues over the phone (training given).

Responsibilities

• Updating store information on in-house system
• Uploading Compliance certificates to in-house system
• Checking sub-contractor jobs have been completed and if any further works are required.
• Checking on existing calls, following up on jobs already logged
• Arranging Sub-contractor visits with stores
• Booking hotel for engineers
• Booking engineers into the shopping centres using their portals
• Undertaking tasks accurately and within a timely manner
• Maintaining confidentiality at all times
• Communicating effectively with all stakeholders
• Abiding by all Company policies and procedures
• Meeting corporate objectives and those set by the Property Director
• Complying with the Data Protection Act 1998

Skills & Experience

• Effective team working
• Experience within an administration role is essential
• Have excellent telephone manner
• You will be able to communicate effectively with all Departments within the Company
• An understanding of general maintenance issues is an advantage