Property Account Manager – Owner & Guest Experience

Sykes Holiday Cottages Ltd; Illogan Highway; On-site; GBP 25,000 - 35,000; Full time

Job summary

A holiday rental management company based in Illogan Highway, England is seeking a proactive Account Manager. This role acts as the first point of contact for property owners, ensuring they maximize their holiday home potential while providing guests with exceptional experiences. The position requires strong customer service skills, independence, and effective communication. Notable benefits include an annual bonus, generous holidays, improved family leave policies, and various training opportunities.

Benefits

Annual bonus up to 10% of salary

33 days holiday (including bank holidays)

Your birthday off

Two paid volunteering days

Enhanced maternity & paternity leave

Generous discounts on stays for employees

Employee savings scheme

24/7 mental health support

Training & development opportunities

Qualifications

• Experience in customer service or customer relations.
• Demonstrated strong communication and organisational skills.
• Capability to work independently and with a team.

Responsibilities

• Act as the primary contact for property owners, guiding them effectively.
• Respond promptly to queries from guests and owners.
• Maintain accurate records of communications.
• Collaborate with various teams to enhance property performance.
• Handle feedback to bolster guest satisfaction.

Skills

Customer service or relations experience

Strong communication skills

Organisation skills

IT literacy, especially MS Office

Ability to problem-solve under pressure

Job description

A holiday rental management company based in Illogan Highway, England is seeking a proactive Account Manager. This role acts as the first point of contact for property owners, ensuring they maximize their holiday home potential while providing guests with exceptional experiences. The position requires strong customer service skills, independence, and effective communication. Notable benefits include an annual bonus, generous holidays, improved family leave policies, and various training opportunities.