Project Support Officer

NHS; Worcester; On-site; GBP 31,000 - 38,000; Full time

Job summary

A community health organization in Worcester is seeking a Project Support Officer to coordinate the implementation of Hospital at Home services. You will manage administrative tasks, provide key data collection, and support service growth. Ideal candidates will have strong communication and organizational skills, and experience in project work within health services. This full-time role offers a salary between £31,049 to £37,796 per year.

Benefits

Generous NHS pension

Flexible working options

27 days leave plus bank holidays

Qualifications

• You must have strong organizational and administrative skills.
• Experience in project work, preferably within the NHS.
• Knowledge of planning and monitoring techniques.

Responsibilities

• Coordinate H@H referrals and caseload across the county.
• Provide operational management of administrative staff.
• Record information in spreadsheets for data analysis.

Skills

Communication

Organizational skills

IT skills

Analytical skills

Education

Degree or equivalent qualification

GCSE in Maths and English

Tools

Microsoft Office

Job description

Job summary

We have an exciting opportunity for a Project Support Officer to be part of the countywide implementation of Hospital at Home (H@H) within Worcestershire based within our Community Single Point of Access (SPA) in Worcester.

This is a full time, permanent role and you will be required to work Monday to Friday 9-5, based at Kings Court 2, Worcester.

This role will be integral in the coordination and roll out of a countywide H@H service. The post holder will lead on the administrative support of this project and be the key point for data collection and capacity management of (H@H) across the county and the coordination of the caseload. The Community SPA also continues to grow and develop and the post holder will lead the administration workforce within this integrated SPA and be involved in the operational growth and development of this. We are looking to appoint a strongly committed candidate to support the countywide vision for both of these projects. The post holder would require strong organisational/administrative skills as well as operational/managerial skills.

Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status.

Main duties of the job

You will be required to coordinate the H@H referrals and caseload across the county as the project evolves. You will provide operational management of the administrative staff supporting this service as well as the Community SPA which takes urgent referrals from a number of different sources including the ambulance service.

You must have excellent communication, organisational and IT skills. You will be required to record information in spreadsheets to enable data and activity within the H@H & Community SPA to be analysed and presented by the Operational Lead.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted: 30 September 2025

Pay scheme: Agenda for change

Band: Band 5

Salary: £31,049 to £37,796 a year

Contract: Permanent

Working pattern: Full-time

Reference number: C9798-1700

Job locations: 2 Kings Court, Charles Hastings Way, Worcester, Worcestershire, WR5 1JR

Job responsibilities

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Qualifications

• Degree or equivalent qualification in a relevant subject
• GCSE (Grade A-C) or equivalent in Maths and English Language
• OCR/RSA 3 or equivalent in Text/Word processing
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Skills & Abilities

• Ability to communicate clearly and effectively in English in both verbal and written formats
• Ability to prioritise and organise own workload to meet deadlines and required standards
• Ability to collate and analyse information

Experience

• Experience of project work preferably within the NHS
• Experience of supporting the management of change programmes
• Knowledge of techniques for planning, monitoring and controlling projects
• Word Processing and the use of Microsoft Office
• Drafting Project Reports and plans

Desirable

• The use of project management tools and techniques

Additional criteria

• Ability to meet the travel requirements of the post
• Ability to generate reports and documents for management
• Self-motivated
• Quality focused with problem solving skills - ability to respond to changing demands
• You understand that we will not provide sponsorship to work for this role.

Knowledge

• Knowledge of current NHS issues
• Understanding of Data Protection and the code of confidentiality
• Word processing and Microsoft Office packages Excel, PowerPoint, Outlook
• Knowledge of data analysis
• Service redesign methodology

Employer details

Employer name: Herefordshire and Worcestershire Health and Care NHS Trust

Address: 2 Kings Court, Charles Hastings Way, Worcester, Worcestershire, WR5 1JR

Employer's website: https://www.hacw.nhs.uk/careers (Opens in a new tab)