Project Coordinator

Proactive Personnel Ltd; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency in Telford is seeking a proactive Project Coordinator. You will support customer requirements, manage phone systems, and ensure smooth operations. The ideal candidate has excellent organizational and communication skills, and experience in customer service, ideally in telecoms. This role offers competitive pay and various perks including private healthcare and pension scheme.

Benefits

Competitive starting salary

Pension scheme

Private healthcare cover

Relaxed dress code

Staff incentives and rewards

Company events and team outings

Employee referral programme

Free on-site parking

Qualifications

• 1+ year in a customer service role, preferably in telecoms.
• Excellent written and verbal communication skills are required.
• Familiarity with CRM systems and effective workload management.

Responsibilities

• Conduct onboarding calls to understand customer requirements.
• Set up customer phone lines and broadband within targets.
• Liaise with sales and other departments to resolve issues.

Skills

Organisational skills

Communication skills

Customer service

Problem solving

Attention to detail

Tools

CRM systems

Outlook 365

Job description

We are looking for a proactive and detail-driven Project Coordinator to join our client’s team in Telford. If you have excellent organisational skills and enjoy working with customers, this role offers the chance to make a real impact while developing your career in a supportive environment.

Benefits

• Competitive starting salary
• Pension scheme
• Private healthcare cover
• Relaxed dress code
• Staff incentives and rewards
• Company events and team outings
• Employee referral programme
• Free on-site parking

Main Duties

• Carry out onboarding calls to gather customer requirements for phone systems
• Set up customer phone lines and broadband within agreed targets and SLAs
• Record, categorise, and prioritise customer support tickets
• Liaise with sales teams, colleagues, and distributors to resolve any order issues
• Provide assistance to customers, ensuring a smooth and positive experience
• Arrange and coordinate site surveys and installations
• Keep clear communication with managers, team members, and other departments
• Offer support across the Hosted & Connectivity team when required

About You

Experience & Knowledge

• 1+ year in a customer service role (telecoms background is a plus)
• Excellent written and verbal communication skills
• Strong telephone manner
• Familiar with CRM systems and Outlook 365
• Able to multitask and manage workload effectively

Skills & Attributes

• Problem solver with a proactive approach
• Highly organised with sharp attention to detail
• Strong communication skills, both written and verbal
• Customer-first attitude with a professional manner
• Able to work independently and use initiative

Interested?

Contact Taylor Butterfield at Proactive Personnel, Telford for more information.