Project Administrator - Construction

ZipRecruiter; Birmingham; On-site; GBP 29,000 - 45,000; Full time

Job summary

A project management firm is seeking a Project Administrator in Birmingham. This onsite role involves tracking job progress, supporting Estimators and Project Managers, and providing exceptional customer service. Candidates should have a high school diploma, problem-solving skills, and proficiency in Microsoft Office applications. The working hours are Monday to Friday, 8:00 AM to 5:00 PM, with occasional on-call duties.

Qualifications

• Proficiency in Microsoft Office applications including Word, Excel, and Outlook is required.
• High school diploma or equivalent is mandatory.
• Ability to problem-solve effectively under pressure.

Responsibilities

• Track job progress using project management software.
• Act as primary contact for all job-related parties.
• Provide high-level customer service to clients and customers.

Skills

Problem-solving

Advanced communication skills

Interpersonal skills

Microsoft Office Applications

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

PROJECT ADMINISTRATOR (PA)
LOCATION: BIRMINGHAM, MI
HOURS: MONDAY - FRIDAY 8:00 AM - 5:00 PM - 1 HOUR FOR LUNCH DAILY

The Project Administrator (PA) will act as the primary point of contact and reference for all parties involved in the successful execution of a job. This is an onsite position, Monday - Friday, from 8:00 AM - 5:00 PM. The PA’s main goal is to aid in the successful execution of a job by facilitating the completion of required tasks and documentation on a daily basis.

The PA will achieve this goal by being knowledgeable about all the requirements and phases of a job, supporting the Estimator and Project Manager throughout the job, establishing and nurturing relationships with our clients and customers, researching and resolving issues as quickly as possible, and providing superior customer service, both internally and externally at all times.

Responsibilities

• Track the progression of a job from initiation to completion using project management software and checklists.
• Update job stages and manage job life cycle.
• Act as primary point of contact for all parties involved in the execution of a job including Estimators, Project Managers, clients (carrier programs, insurance companies, adjusters), customers/insured (Property Managers, commercial or residential property owners), subcontractors and suppliers, accounts payable and receivable, and administrators.
• Maintain schedule for scheduled inspections, mitigation, or pack outs/pack backs for Estimator/PM reference.
• Schedule initial inspections with homeowners.
• Create rapport and build relationships with our clients and customers/insured.
• Understand requirements, regarding documentation and timeframes, of each carrier program and/or insurance company.
• Provide consistent, high-level “10 out of 10” customer service to both clients and customers.
• Follow through on promised dates and times for responses and deliverables to any parties.
• Educate our clients and customers/insured about our overall process and set realistic expectations.
• Research and resolve any concerns from clients and customers/insured.
• Follow up on all issues affecting the forward progression of a project.
• Interact with fellow teammates in a positive, respectful, and supportive matter.
• Promote teamwork!
• Follow the On-call Scheduling and Response Policy.

Qualifications

• High school diploma or equivalent.
• Ability to problem solve on an ongoing basis.
• Knowledge of Microsoft Office Applications (Word, Excel, Outlook).
• Computer proficiency to include current company software programs.
• Knowledge of general office procedures (filing, general record keeping).
• Advanced communication and interpersonal skills.
• Demonstrated ability to work under pressure with multiple tasks, changing priorities, short deadlines and heavy workload.
• Ability to work full-time, onsite, Monday - Friday 8:00 AM - 5:00 PM, with occasional on call work, paid at time-and-a-half for hours exceeding 40 hours per work week.