Progression Job Coach

Serco Group Plc; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider is seeking a Progression Job Coach in Wales to manage jobseekers' caseload, providing support and guidance to help them secure employment. This role involves creating action plans, supporting CV writing, and engaging employers to facilitate job opportunities. Applicants should have coaching experience and relevant qualifications. The company offers competitive salaries, pension schemes, and various benefits.

Benefits

Competitive salaries with annual reviews

Up to 6% contributory pension scheme

25 days' annual leave plus bank holidays

Training and development opportunities

Wellbeing support

Discounts across around 1,000 retailers

ShareSave scheme

Employee networks and charity support

Qualifications

• Experience in coaching, ideally in employability sector.
• Ability to work in a performance-driven environment.
• Attention to detail and high standards of integrity.

Responsibilities

• Manage a caseload of jobseekers under the Restart scheme.
• Conduct needs assessments and develop action plans.
• Provide support in CV writing and interview preparation.
• Engage with employers to find job opportunities for customers.

Skills

Coaching and influencing ability

Empathy and passion for helping

Interpersonal skills

Organizational skills

Knowledge of local job markets

Education

Level 3 IAG qualification or equivalent

Tools

MS Word

Outlook

Excel

PowerPoint

Job description

To successfully manage a caseload of unemployed customers (Jobseekers) who are active Participants on the Restart scheme. The Progression Job coach will carry out Needs Assessment and develop a bespoke Action Plan, working collaboratively with the Participant to address all barriers to sustained employment and support them into work.

This will include a wide range of activities including referrals to specialist provision, 1-2-1 sessions to explore appropriate job goals, practical skills session (e.g. CV writing) and job search support. It is the responsibility of the Progression Job Coach to ensure that all Participants on their caseload receive the necessary guidance, support, and assistance to move towards and into work.

The Progression Job Coach will manage the full 12-month, end-to-end Restart scheme journey for all Participants on the programme, with the exception of those who are classed as disengaged and Participants who have reached the 1k earnings threshold and remain in work. Progression Job Coaches are also accountable for ensuring that all CSS compliance measures are adhered to for all Participants on their caseload, always.

Main Accountabilities:

• Deliver personal performance targets, Key Performance Indicators & Customer Service Standards.
• Undertake regular assessments of Participants pre-employment support needs and formulate development plans which enable Participants to attain sustainable work.
• Work directly with a caseload of Participants using a variety of coaching strategies, ensuring they have the skills, technique, confidence, and motivation to find employment.
• Provide guided, practical support to customers in creating a CV, cover letters, job application forms and offer support with job searching, interview preparation and confidence building.
• Assist customers in their search for work and actively seek out and secure suitable employment which match customer's skills, experience, and aspirations.
• Engage with employers to identify suitable job/work opportunities for customers and provide the link between employers and customers supporting both parties to get the right person into the job.
• Provide a flexible service to meet the needs of the customers and to provide Participants with access to a range of other support elements including the EEC Candidate pool and Specialist wraparound support as appropriate.
• Ensure that accurate and comprehensive records are maintained to reflect the Participant activities that have been undertaken.
• Work within the Delivery Assurance Framework ensuring that services delivered meet the standards required of the contract, including the consistent achievement of CSS compliance.
• Perform any other duties required for the post and are commensurate with the level of responsibility.

Requirements:

• Demonstrate ability and experience of coaching and influencing through previous work.
• Empathetic, with a genuine passion to make a difference to Participants.
• IAG, teaching or employability sector experience desirable.
• Experience of working in a performance driven environment.
• Qualified minimum to Level 3 IAG, education or equivalent, or a willingness to work towards these qualifications.
• Knowledge of local job markets and the recruitment sector.
• Computer literate (MS Word, Outlook, Excel, PowerPoint).
• Excellent interpersonal skills, with the ability to work across several work teams.
• Ability to proactively manage own workload and multiple priorities with excellent organisation and time management skills.
• Ability to use own initiative, working independently and as part of a team.
• Maintains high standards of quality and accuracy, with an attention to detail.
• All candidates must evidence the highest levels of integrity, values and ethics.

We are a Disability Confident employer and will offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job.

Benefits:

• Competitive salaries with annual reviews.
• Up to 6% contributory pension scheme.
• 25 days' annual leave plus bank holidays.
• Training and development opportunities.
• Wellbeing support, including 24/7 Employee Assistance Programme and BUPA Anytime HealthLine.
• Discounts across around 1,000 retailers.
• ShareSave scheme.
• Employee networks and charity support.