Programme Delivery Manager

Howden; City Of London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A global insurance group is looking for a Programme Delivery Manager to lead a Salesforce CRM transformation in London. The ideal candidate will possess strong project management skills and experience in digital transformation. Responsibilities include managing stakeholder relationships, overseeing project execution, and ensuring risk management throughout the programme. This role offers a hybrid working pattern and is suited for those experienced in the insurance or financial services industry.

Qualifications

• Proven track record in systems delivery and digital transformation.
• Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies.
• Experience in the insurance industry or financial services preferred.

Responsibilities

• Lead the planning, execution, and delivery implementations.
• Build and maintain strong relationships with key stakeholders.
• Identify, assess, and mitigate risks throughout the programme lifecycle.

Skills

Project Management

Stakeholder Management

Agile methodologies

Negotiation skills

Problem solving

Tools

Salesforce

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Role Title: Programme Delivery Manager

Location: London

Department: Group Technology

About the Role

Howden is embarking on an exciting global CRM transformation, unifying our platforms into a single, enterprise-wide Salesforce solution.

We are looking for an experienced delivery manager who will work closely with the Programme team and stakeholders worldwide to oversee and drive the successful delivery of their workstreams and support the overall global rollout of our CRM solution.

The ideal candidate will have a strong background in project management, technology implementation with a proven track record of driving system implementations into a complex global organisation. The individual will have excellent stakeholder management skills with a proven ability to deliver.

The role will require the ability to operate at a senior level reporting within our Group Technology department. You will be based out of our London office and follow a hybrid work pattern.

Key Accountabilities

• Project Management: Lead the planning, execution, and delivery implementations ensuring alignment with business objectives and timelines. Own and manage the overall delivery plan, working with other project and delivery managers to align on workstream project plans to ensure timely and efficient delivery in line with key milestones.


• Stakeholder Management: Build and maintain strong relationships with key stakeholders, external delivery partners, and internal teams to ensure successful delivery of the programme outcomes.


• Resource & Vendor Management: Manage internal resources and external suppliers, ensuring compliance with deliverables and contractual obligations.


• Scope Control: Manage and prioritise scope throughout delivery to ensure budget and timelines are protected.


• Risk Management: Identify, assess, and mitigate risks throughout the programme lifecycle, undertaking appropriate assessments and be an escalation point for your workstreams delivery challenges and ensure proactive resolution.


• Dependency Management: Identify and manage dependencies across the workstreams and any external influences to the delivery (e.g. suppliers, other projects across the Group). Ensure dependencies and any mitigating actions are included in project and workstream plans.


• Quality Assurance: Ensure the highest standards of quality and compliance with the internal controls and risk management framework are maintained throughout the implementation process.


• Reporting and Documentation: Prepare and present regular project documentation including status reports, standard project documentation and updates to key stakeholders.


• Benefits Management: Support the business in the continual identification and reporting of benefits throughout the lifecycle of the programme.

Knowledge, Skills & Experience

• ‘Hands on’ delivery manager with a proven track record in systems delivery and digital transformation.


• Proven leadership and ability to work well in a team environment fostering high performing project teams.


• Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies.


• Ability to work in a fast-paced dynamic environment with high degrees of ambiguity.


• Excellent communication and negotiation skills, both written and verbal; collaborating with and managing stakeholders with high expectations.


• Strong stakeholder management and interpersonal skills - tactful, diplomatic and able to thrive in an ever-changing environment.


• Effective problem solving skills based on clear reasoning and sound rationale.


• Ability to work pro-actively, under pressure and independently with minimal direction.


• Experience of working with Salesforce


• Commutable to London and happy to travel if required.


• Experience in the insurance industry or financial services would be preferred.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new




• We support each other in the small everyday moments and the bigger challenges




• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent