Production Support Engineer

GPL Technologies; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading entertainment company in Watford is seeking a Production Support Engineer to provide on-site technical support across multiple studios. The ideal candidate will have experience in a support engineer role, with strong knowledge of MAC, Windows, and Linux. Responsibilities include maintaining user support, communicating IT needs, and being a subject matter expert. This is not a remote role, and travel to different studio locations is required. Competitive salary offered.

Qualifications

• Experience working in a technical troubleshooting/support engineer role.
• Strong knowledge of MAC, Windows, and Linux.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Ensure high level of support for users.
• Communicate IT needs to production and departmental teams.
• Be a subject matter expert on IT responsibilities.

Skills

Technical troubleshooting

MAC support

Windows support

Linux support

Time management

Knowledge of virtual desktop environments

Analytic and problem-solving skills

Verbal and written communication

Tools

Helpdesk automation tools

Remote management applications

Job description

PRODUCTION SUPPORT ENGINEER

THE ROLE

We are seeking a highly skilled and experienced Production Support Engineer to oversee the day-to-day technical support of multiple studios in the UK. The successful candidate will play a critical role in providing technical support to a user base of employees and production, all utilizing the client studio technology and applications.

Please Note: This is NOT a remote position. The role is on-site and required to travel to different studio locations.

RESPONSIBILITIES

• Focus on ensuring a high level of support is maintained for users
• Communicate with production and departmental teams within the studio about their IT needs, and answer questions
• Be a subject matter expert on all IT responsibilities and constantly seek to be current and improve that knowledge through learning

REQUIRED SKILLS AND ABILITIES

• Experience working in a technical troubleshooting and/or support engineer role in a production setting
• Strong working knowledge of MAC, Windows and Linux support
• Ability to handle multiple issues, prioritizing and effective management of your time
• Understanding for virtual desktop environment and remote desktop technology
• Ability to work in a fast paced production environment

DESIRED EXPERIENCE

• Previous experience working onsite for film production or animation/VFX
• Experience with helpdesk automation tools, remote management applicationsExtensive analytic, debugging, and problem-solving skills
• Attention to detail, curiosity, and a desire to learn
• Ability to communicate highly technical information to a variety of people, in both verbal and written form

COMPENSATION

We offer a competitive salary and the opportunity to learn and grow with one of the largest entertainment companies in the world.