Product Support Technician

Crane Venture Partners; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare technology company based in London seeks a Product Support Engineer to provide hands-on support for devices. Responsibilities include maintaining prototypes, troubleshooting across electronics, and working closely with the engineering team. Ideal candidates have 2+ years of experience, proficiency with lab tools, and strong soldering skills. Benefits include a competitive salary, equity plan, and extensive health insurance. Join a dynamic team focused on improving brain health.

Benefits

Company equity plan

Salary-sacrifice pension scheme

Private medical insurance

Mental health support

Unlimited holiday allowance

Free lunch twice a week

Fresh fruit deliveries

Access to Udemy for professional development

Qualifications

• Minimum 2 years in a hands-on technical role.
• Experience assembling and maintaining electronic devices.
• Proficient in soldering, crimping, and cable assembly.

Responsibilities

• Maintain and support prototypes including assembly and calibration.
• Troubleshoot issues across electronics and software.
• Perform repairs and part replacements under engineer guidance.
• Use lab tools for testing and system checks.
• Assemble mechanical subcomponents with attention to detail.

Skills

Engineering technician experience

Proficiency with lab tools

Strong soldering skills

Hands-on mechanical assembly

Documentation skills

Experience with medical devices

Use of Jira/Confluence

Tools

Oscilloscope

Power Supply Unit

Logic Analyzer

Multimeter

Job description

Location

London, UK

Employment Type

Full time

Department

Engineering

At CoMind, we are developing a non-invasive neuromonitoring technology that will result in a new era of clinical brain monitoring. In joining us, you will be helping to create cutting-edge technologies that will improve how we diagnose and treat brain disorders, ultimately improving and saving the lives of patients across the world.

The Role

As a Product Support Engineer, you will support our fleet of devices deployed both externally. As a Product Support Technician, you will provide hands‑on support to our existing fleet of devices. You will help assemble, maintain, and troubleshoot prototype systems across electronic, software, and mechanical domains, ensuring they are reliable, functional, and ready for internal and external use. Additionally, you will assist the product development organisation with electronics and mechanical rework, testing, and construction of cables and test fixtures.

This role is ideal for a technician with strong hands‑on skills, a process mindset, and an interest in supporting products throughout their life cycle.

At CoMind, all team members work at least 4 days per week from our new Kings Cross offices, plus a flexible work‑from‑home day.

Responsibilities

• Assist in maintaining and supporting an existing fleet of prototypes, including assembly, rework, calibration, and updates.

• Perform hands‑on troubleshooting across electronics, basic software setup, and mechanical assemblies.

• Conduct repairs, part replacements, board rework, and system‑level checks under engineer guidance.

• Perform soldering (through‑hole and SMT rework), crimping, cable assembly, and general electronics handling.

• Use lab tools such as oscilloscopes, multimeters, power supplies, logic analyzers, microscopes, and test jigs.

• Support optical subsystem alignment or testing where applicable (experience not required, training provided).

• Assemble mechanical subcomponents, housings, and fixtures with high attention to detail.

Skills & Experience

• 2+ years of experience as an engineering technician, product support technician, manufacturing technician, or similar hands‑on role.

• Strong proficiency with lab tools (oscilloscope, DMM, PSU, etc.) and general test/measurement practices.

• Solid soldering skills, including board rework and wiring/cable assembly.

• Ability to follow and help improve technical documentation, including work instructions and test procedures.

• Hands‑on aptitude with mechanical assembly, hand tools, and troubleshooting.

• Strong organisation, documentation, and communication skills.

• Familiarity with optics, optical alignment, or optical instrumentation (a plus but not required).

• Experience supporting prototype hardware or small‑batch builds.

• Familiarity with electronics fundamentals and basic embedded/software concepts.

• Experience in medical devices, regulated industries, or ISO 13485 environments.

• Experience using Jira, Confluence, or other documentation systems.

Benefits

• Company equity plan so all employees share in the success of the company

• Salary‑sacrifice pension scheme

• Private medical, dental and vision insurance (medical history disregarded)

• Group life assurance at 4x annual income

• Comprehensive mental health support, including unlimited access to 1:1 sessions with trained professionals

• Unlimited holiday allowance (+ bank holidays) and one week of remote working per quarter

• Free lunch twice per week via JustEat and free dinner on those days where you need to work later

• Twice weekly deliveries of fresh fruit and a comprehensive selection of snacks and drinks

• YuLife subscription, allowing you to turn your daily steps and meditation into discounts at a range of stores

• Access to Udemy for upskilling and professional development