Product Support Engineer

Syntech Recruitment Ltd; Bracknell; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Product Support Engineer to join a growing client’s team in Bracknell. The successful candidate will provide vital pre- and post-sales support for a range of test and measurement equipment, showcasing strong technical problem-solving abilities and proficiency in customer support. Collaborating with manufacturers and conducting on-site evaluations, you will ensure top performance of equipment, contributing significantly to customer satisfaction. This hands-on role offers an exciting opportunity for engineers passionate about technology.

Qualifications

• Minimum qualification: HNC in Electronic Engineering or equivalent.
• Proficiency in Excel and experience with Python desirable.
• Ability to work both independently and collaboratively.

Responsibilities

• Provide technical support for T&M equipment via phone and email.
• Document and report all repair activities accurately.
• Calibrate equipment to national standards and perform board-level repairs.

Skills

Technical problem-solving

Customer support

Proficiency in Excel

Experience with Python

Ability to work independently

Ability to work as part of a team

Education

HNC in Electronic Engineering or equivalent

Job description

Syntech Recruitment is currently working with a long-standing client who is seeking a Product Support Engineer to join their team. This is an exciting time to join this well-established company as they continue to grow their workload and expand their customer base. About the Role: We’re seeking a Product Support Engineer with a passion for technical problem-solving and customer support. In this role, you will provide crucial pre- and post-sales support for our T&M equipment, including oscilloscopes, spectrum analysers, power supplies, waveform generators, multimeters, and EMC equipment. Your expertise will be key in assisting our customers and ensuring equipment is in top condition. Key Responsibilities:

• Offer technical support for customers via phone and email on a range of T&M equipment
• Accurately document and report all repair activities
• Prepare initial repair evaluations and provide quotations
• Complete and maintain repair and test reports
• Liaise with manufacturers to resolve faults
• Calibrate equipment to national standards and coordinate third-party UKAS/17025 calibrations
• Perform board-level repairs
• Maintain lab area for health and safety, ensuring all equipment is calibrated
• Attend UK exhibitions and trade fairs to showcase our equipment
• Participate in overseas training courses to stay up to date on product knowledge
• Conduct on-site customer visits for multi-equipment calibrations
• Host customers in our demonstration room for training and support

Skills and Experience:

• Minimum Qualification: HNC in Electronic Engineering or equivalent
• Proficiency in Excel
• Experience with Python (desirable)
• Ability to work independently and as part of a team

If you’re a driven and skilled engineer who thrives in a hands-on role, we’d love to hear from you. Apply today to join our team and be a part of a company dedicated to providing top-notch support and technical expertise. Application Process:We aim to respond to all applicants within 5 working days. If you don't receive a response within this period, please consider your application unsuccessful. Privacy and Data Retention:By applying to this position, you confirm your consent to the retention of your personal data. The data you provide will only be used for recruitment purposes, stored securely, and treated as confidential in compliance with our Privacy Policy. Syntech Recruitment Limited:We act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Our T&C’s, Privacy Policy, and Disclaimers are available on our website: www.Syntechrecruitment.co.uk