Product Pre-sales Engineer

ZipRecruiter; Maidenhead; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment platform in Maidenhead is looking for a Product Pre-Sales Engineer to drive product promotion and provide training to channel customers. The ideal candidate will have strong knowledge in video surveillance and effective communication skills, capable of managing multiple initiatives. This role focuses on defining product roadmaps and enhancing customer service.

Qualifications

• Experience in managing multiple products and initiatives simultaneously.
• Proven ability to handle, analyze, and synthesize qualitative and quantitative data.
• Ability to work autonomously and influence stakeholders.

Responsibilities

• Provide product pre-sales promotion including new product features.
• Define and manage a product roadmap aligned to strategy.
• Provide product training to technical engineers for channel customers.

Skills

Knowledge of CCTV and video surveillance products

Strong customer service skills

Ability to analyze data

Effective communication skills

Job description

Overview

The Product Pre-Sales Engineer role is defined by the responsibilities and qualifications outlined below.

Responsibilities

• Provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products, and working with sales staff for sales targets.
• Define and manage a product roadmap balancing delivery with value and aligned to the organizational strategy.
• Provide product training to technical engineers for our channel customers and help them to improve the standard of their technical knowledge.
• Liaise with customers to collect product reviews, pro-actively contribute to the continuous improvement of technology processes through identifying customer feedback for improvement and implementing changes to product manager.
• Help customers prepare tender documents and make tenders to the required standards. Actively assist our business partners such as distributors and resellers in Brand promotion, cooperating with the Dahua Marketing Team about promotional materials for customers to develop the company\'s business, such as Trade shows, Tech Day Open Day, etc.
• Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting, and doing integration with third-party companies.
• Maintain efficient communication with the headquarters in terms of new product lines and other technical issues, ensuring the problem can be solved timely by integrating sources.

Key Attributes

• Experience in managing multiple products and initiatives simultaneously with appropriate prioritization.
• Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and industrial drone products.
• Ability to work autonomously with confidence and set a clear direction for strategic workstreams.
• The ability to communicate effectively with technical and non-technical specialists. With the ability to influence and generate buy-in across the organization.
• Proven ability to handle, analyze and synthesise qualitative and quantitative data to inform decisions.
• Good customer service skills and communication skills.
• Good at handling pressures.
• The ability to learn new technologies fast.
• A positive attitude.
• Initiative, honesty, and integrity.