Product Manager – CSP Bundles & Value-Add Services

SoftwareONE; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global IT solutions provider in Greater London is seeking a Product Manager for CSP Bundles & Value-Add Services. The role involves owning the portfolio of bundles, designing offers that enhance upsell and cross-sell opportunities, and collaborating with various teams to ensure successful execution. Candidates should have extensive experience in product management within IT/cloud services and demonstrate strong skills in service design and business case development. This position offers a dynamic environment where your contributions can significantly impact growth.

Qualifications

• Multiple years in Product Management, Service Design, or Consulting in IT/cloud services.
• Knowledge of CSP and exposure to FinOps, ITAM, Azure, Security, Support, or Managed Services.
• Experience defining bundles or value-add services on a platform.

Responsibilities

• Own the CSP Bundles portfolio and define segments, scenarios, and tiering.
• Design bundles: CSP SKUs, included services, SLAs, and PS credit packaging.
• Drive upsell/cross-sell with Sales & Marketing; track attach rate and revenue.

Skills

Product Management

Service Design

Consulting

Cross-functional collaboration

Business case definition

Job description

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you’re passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Drive growth and value in the CSP ecosystem! As our Product Manager for CSP Bundles & Value-Add Services, you’ll own the portfolio of bundles that sit on top of the CSP base—combining CSP with FinOps, ITAM, Support Services, and PS credits—to maximize upsell, cross-sell, and ARPU growth. You’ll design compelling, profitable, and scalable offers that sales teams love and customers embrace.

You’ll define bundle strategy, end-to-end offer design, and PS credit mechanisms while coordinating with CSP, Azure, Security, Workplace, Data & AI, Support, Managed Services PMs, and FinOps/ITAM leads. You’ll track performance, drive adoption, and refine offerings based on data and feedback to ensure bundles become a default motion and a stepping stone to Managed Services.

Key responsibilities

• Own the CSP Bundles portfolio and define segments, scenarios, and tiering.
• Design bundles: CSP SKUs, included services, SLAs, and PS credit packaging.
• Ensure bundles align with CSP platform constraints and are standardized globally.
• Drive upsell/cross-sell with Sales & Marketing; track attach rate, ARPU uplift, revenue, and PS credit utilization.
• Turn bundle concepts into clear offers, epics, and backlogs; coordinate with Engineering & Delivery for execution.
• Co-create go-to-market motions, enablement materials, and campaigns.
• Gather feedback and use data to continuously improve bundles and credit structures.

What we need to see from you

• Multiple years’ in Product Management, Service Design, or Consulting in IT/cloud services.
• Knowledge of CSP and exposure to FinOps, ITAM, Azure, Workplace, Security, Support, or Managed Services.
• Experience defining bundles or value-add services on a platform.
• Comfort with upsell, attach rate, ARPU uplift, simple business cases, and margin.
• Strong cross-functional collaboration skills with PMs, Sales, Delivery, and Finance.

Job Function

Software & Cloud

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [e-mail] . Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.