Product Lead - Account Experience

Wise; City Of London; On-site; GBP 130,000 - 155,000; Full time

Job summary

A leading global technology company in London is seeking a Product Lead for their Account Management stream. You will shape the product vision and strategy while working in a fast-paced environment with a focus on enhancing customer interactions. The ideal candidate has over 5 years of experience in customer-oriented digital product development. The role offers a competitive salary and the opportunity to impact millions of customers worldwide.

Benefits

Restricted Stock Units (RSUs)

Variety of benefits

Qualifications

• 5+ years of experience building customer-facing digital products.
• Customer-obsessed and data-driven.
• Ability to adapt communication to the audience.
• Good technical understanding.
• Hands-on approach to product management.

Responsibilities

• Shape the product vision and strategy.
• Deliver on strategy and KPIs through effective prioritization.
• Communicate and collaborate with other teams.
• Manage compliance and unblock technical issues.
• Report to the Account squad product lead.

Skills

Customer-centric design

Data analysis

Clear communication

Technical understanding

Hands-on problem solving

Job description

Overview

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world’s money. For everyone, everywhere.

More about our mission and what we offer.

Principal/Product Lead – Account Management

Your Mission

We’re looking for a Product Lead to join our growing Wise Account squad in London and help elevate the global Wise Account experience. You will lead the Account Management stream, with a mission to empower customers with unsurpassed convenience and control in how they manage and organise their money. Whether it’s helping customers organise their money exactly how they wish, bringing together all their global accounts into one place, or automating repetitive tasks, this role plays a critical role in elevating the overall Wise Account experience and helping Wise offer the world’s best global account.

Responsibilities

• Shape the product vision, strategy, and roadmap for your product area, using a combination of data, customer research, broader market insights, and strong value-driven principles.
• Deliver on the strategy and KPIs by prioritising the most impactful projects on a quarterly basis, and working closely with Engineers, Designers, Analysts, Researchers, Compliance, and beyond.
• Communicate and collaborate effectively with other product teams and departments to deliver the best possible experience for the customer, including influencing areas not in your direct control.
• Go beyond the traditional boundaries of a product role to help deliver faster, whether it’s owning your product’s compliance risk, helping unblock technical issues, or analysing data yourself where necessary.
• Report to the Account squad product lead, whose role is to help you find your own path to having a massive impact on the Wise mission.

What This Role Will Give You

• Directly impact millions of customers worldwide, shaping how they experience and interact with their Wise Account.
• Own and execute your vision, with the autonomy to make key product decisions and see them through.
• Work in a fast-paced, mission-driven environment, where your work will have a direct and measurable impact on customers globally.
• Collaborate with a world-class team of engineers, designers, researchers, and analysts to bring ideas to life.

Qualifications

• You have 5+ years of experience building customer-facing digital products, preferably in user experience (UX) and customer journey optimisation, ideally in fintech, banking, or technology-driven organisations.
• You are customer-obsessed and data-driven, deeply understanding customer needs, pain points, and behaviours, and with strong analytical skills.
• You are a clear communicator who can adapt to your audience and deliver key messages as efficiently as possible.
• You have good technical understanding that can help unblock decisions from engineering leadership.
• You’re hands on, don’t stick to a “by the book” product role definition, and you’d do everything needed to make the team and the product successful.
• Experience in fintech or finance is not a requirement, as you are a fast learner and have proven so in every domain you have worked in.

Our Offer

• Base salary: 130-155K (based on experience & interview outcomes)
• Restricted Stock Units (RSUs) & a variety of other benefits: Wise Benefits

For everyone, everywhere.

We’re building money without borders — without judgment or prejudice, too. We believe diverse, equitable, and inclusive teams are the strongest. We celebrate our differences and empower every Wiser to contribute to our mission.

If you want to find out more about what it’s like to work at Wise, visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Additional Information

For everyone, everywhere. We’re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it’s like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.